Academic Operations Manager, Frank Batten School of Leadership and Public Policy

The Frank Batten School of Leadership and Public Policy seeks applicants for the position of the Academic Operations Manager (AOM), who serves as the School Registrar and is a critical member of the Academic Operations team within the School's larger Student Success unit. The Academic Operations team is responsible for directly supporting student academic success through advising, monitoring, and programming while executing the functions that deliver undergraduate, graduate, and non-degree curricula.

Reporting to the Director of Academic Operations, the AOM provides logistical support and data management in support of course scheduling, academic planning, space management, and faculty communication. The AOM ensures accuracy, integrity, and confidentiality of the student academic records for the Batten School. The AOM partners with Academic Operations team members to report, audit, and communicate student progress throughout their time at the School. They perform a variety of data-related transactions in SIS and other UVA systems to update student records, process transfer credit, build the schedule of classes each semester, and maintain Batten policies within the Record.

Developing and maintaining key relationships with schools, units, and departments across the University, such as the Office of the University Registrar (UREG), Student Financial Services (SFS), and the UVA Military Educational Benefits Team is an essential part of this role. The AOM supports both faculty and staff in the areas of providing data and communication to support advising, academic events, and course execution. The AOM will provide auxiliary support for the Batten School's faculty research speakers, faculty recruiting, and other on-demand administrative support as required.

The successful candidate will have experience working with student records, data management, and student information systems. They will develop and implement innovative ways to streamline and improve processes to make them more efficient and effective. In addition, candidates should demonstrate excellent organizational skills, outstanding customer service, strong interpersonal skills, a commitment to supporting a diverse community of learners, and the ability to thrive in a fast-paced, team-oriented, and entrepreneurial environment. Creativity, strong written and oral communication skills, and technology proficiency are vital. Due to the seasonal nature of the academic year, during times such as enrollment and course scheduling, the position may require work outside of normal business hours.

About the School: At UVA's Frank Batten School of Leadership and Public Policy, we are committed to solving the world's toughest policy challenges. We know the complex issues of our time demand innovative, collaborative, cross-sector relationships within our walls and beyond. Our multidisciplinary approach to problem-solving and emphasis on ethics reinforce our focus on how leadership works, why context matters in decision-making and which actions lead to tangible results.

Responsibilities
Course Scheduling and Academic Planning

• Collaborate with the Director of Academic Operations to create the master schedule of courses for each term
• Ensure the complete and accurate entry of the schedule of courses in the UVA Student Information System (SIS) for undergraduate, graduate, and non-degree programs at Batten
• Provide enrollment services for various Batten student populations
• Manage classroom reservations as required for teaching needs. Manage Batten's academic spaces for faculty and GTA office hours as needed
• Track and maintain updates to academic policies, degree programs, and courses in the Undergraduate and Graduate Records, academic requirements reports, SIS, and Stellic

Academic Reporting and Record Keeping

• Provide accurate and timely reporting and analysis for all Batten programs
• Perform recurring degree audits to ensure students are meeting their academic requirements
• Maintain student records and enter exceptions/substitutions for requirements when approved by advisors
• Review transcripts and test scores to evaluate and process transfer and study abroad credit

Support for Academic Advisors

• Communicate any academic policy or procedure changes to advisors and share information that may impact their work with students
• Create and maintaining workflows for the team that support the matriculation, progress, support and graduation of students
• Update advisors of advising timelines with University deadlines and other needed information
• Coordinate academic operations-related communications with students, faculty, and the School community as needed
• Collaborate with Academic Operations team members to develop and implement processes that assist with student support

Support of Course Execution

• In collaboration with the Director of Faculty Affairs and Director of Academic Operations, communicate with faculty about class scheduling, needed teaching tools, room scheduling, special speakers or events, grade submission, etc.
• Review and catalog syllabi every semester
• Prepare for the beginning and end of each academic semester through a variety of administrative tasks and reporting functions

Unit-Related Support

• Assist the Student Engagement & Academic Operations teams with Graduation (Final Exercises) and other program events and operational needs
• Assist the Student Services & Academic Operations teams with all orientation programming
• Providing auxiliary support to the broader Academic Affairs team
• Other duties as assigned

Minimum Qualifications

• Bachelor's degree
• At least five years of experience in academic administation

Preferred Qualifications:

• Experience with higher education working with student records.
• Experience working with SIS, Image Now, UBI, Stellic and/or Salesforce.
• The ability to work independently and as part of a team.
• Exceptional organizational skills, including the ability to create and maintain organized workflows and processes with attention to detail.
• The ability to meet competing deadlines and maintain accuracy.
• Outstanding customer service skills and a willingness to solve novel problems while centering students.
• Excellent oral, written, and interpersonal communication skills.
• Demonstrated discretion with confidential and sensitive information and matters.
• High degree of comfort with technology and ability to learn new systems and platforms quickly.
• Ability to maintain and promote a collegial and collaborative atmosphere among Batten faculty and staff.

This is primarily a sedentary job involving extensive use of desktop computers.

The anticipated hiring range is $60,000-$67,000, commensurate with education and experience.

This is an exempt-level, benefited position. Learn more about UVA benefits.

This position is based in Charlottesville, VA, and must be performed fully on-site.

To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA.

Application review will begin after August 18, 2025.

Background checks will be conducted on all new hires prior to employment.

This position will not consider candidates who require immigration sponsorship now or in the future.

Please apply online, by searching for requisition number R0075320. Complete an application with the following documents:

• Resume
• Cover Letter

Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.

Internal applicants: Apply through your Workday profile by searching "Find Jobs."

Reference checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.

For questions about the application process, please contact Jessica Russo, Senior Recruiter, sxv9zv@virginia.edu.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.