Operations Manager

Title: Operations Manager

Clearance: DoD Secret, wtih TS eligibility

Location: Pensacola, FL (Onsite)

Hours: M-F 07:00-15:30

Foxhole Technology provides robust cybersecurity and IT support capabilities for federal civilian and defense agencies. A recognized leader in navigating technology and security challenges, Foxhole delivers mission-focused innovations to answer evolving and complex needs. Our talented employee-owners provide agile, scalable services and solutions that solve operational gaps, operate critical systems, and protect and secure the enterprise - across the organization and around the world.

Foxhole is seeking an Operations Manager to oversee and manage operational support for the Information System Security (ISOSEC) environment on a new contract award. This role is critical in ensuring compliance with security policies and the operational effectiveness of cybersecurity tools and processes supporting the ISOSEC mission. The ideal candidate will combine technical expertise in cybersecurity operations with leadership and coordination skills. This position is 100% on-site at Pensacola, FL.

Lead and manage daily operations of the mission environment, ensuring alignment with DISA cybersecurity policies and mission objectives.
• Oversee deployment, configuration, and monitoring of cybersecurity tools such as HBSS, ACAS, Splunk, Tanium, and others within the ISOSEC enclave.
• Manage enclave infrastructure to ensure availability, security, and performance of cybersecurity services.
• Support the development and enforcement of operational procedures, maintenance schedules, system upgrades, and incident response plans for ISOSEC-related tools and services.
• Ensure all security configurations, patching, and STIG compliance activities are conducted on time and documented appropriately.
• Coordinate and collaborate with DISA stakeholders, cybersecurity personnel, system administrators, and other operations teams to support mission requirements and cross-functional integration.
• Serve as the central point of contact for operational escalations, system outages, and configuration issues within the domain.
• Track and report on system metrics, availability, compliance status, and open POA&Ms as part of RMF Continuous Monitoring requirements.
• Participate in audits, assessments, and readiness reviews to ensure operational compliance with DoD cybersecurity standards.

• Active Secret clearance with the ability to obtain a Top Secret clearance.
• Bachelor's degree in Cybersecurity, Information Systems, Computer Science, or a related field.
• DoD 8570 IAT Level II or IAM Level II certification (e.g., Security+ CE, CISSP, CAP) - required.
• 7+ years of experience in IT operations or cybersecurity, including 2+ years in a leadership or team lead role.
• Proven experience operating and maintaining tools such as ACAS, HBSS, Splunk, Tanium, or equivalent security monitoring and endpoint management platforms.
• Knowledge of DoD cybersecurity policies, RMF, and vulnerability management processes.
• Experience managing STIG compliance, IAVM implementation, and patch lifecycle processes.
• Strong troubleshooting, organizational, and communication skills.

• Prior experience supporting DISA or other DoD cybersecurity or enclave environments.
• Familiarity with eMASS, POA&M management, and ATO sustainment.
• Understanding of DoD enclave architecture, boundary defense, and cyber defense tool integration.
• Experience with ITIL-based operational processes (incident, problem, change management).

Requirements of position: Think analytically, effective verbal and written communication skills, make decisions, observe/remember details, interpret data, concentrate on tasks, adjust to change, handle stress/emotions. Regular attendance, maintain work schedule, attend meetings, meet deadlines, keyboard/type, handle confidential information, use math/calculations, stay organized, operate office equipment, may direct others. May be exposed to dust/dirt, humidity, and noise

Foxhole Technology is an Equal Opportunity Employer and makes hiring decisions without regard to race, color, religion, sex (including pregnancy, childbirth and sexual orientation), national origin, age, disability, genetic information, military/veteran status, or any other protected class.