Sr MGR Customer Repair
 Lumen Technologies | |
$ - $ yearly
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 United States | |
 Aug 14, 2025 | |
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About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role
Manage the performance and efforts of a team of Managers and Technician's through daily communication, problem solving, and pro-active monitoring of team performance. Emphasis is placed on monitoring workload, pro-actively managing to performance targets, and responsible for resolving customer network related Electrical and Optical repair issues, on a 7x24x365 operational basis. The Main Responsibilities
Essential Duties Builds a high-performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and act. Demonstrates Company's values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration. *Manage to strategic corporate objectives with focus on the customer experience. *Engaged and Accountable for business, direct reports performance through OPEX *Oversee work of complex trouble tickets, focused on timely updates and resolution. *Serves as 3rd level escalation point * Supports domestic and international transport/IP for Enterprise Repair * Performance management, identifying and promoting bench strength. - Improve the company through forward thinking ideology in a fast paced changing environment. *Excellent written and verbal communication skills *High degree of problem resolution/analytical skills What We Look For in a Candidate
Basic Qualifications *Bachelor's Degree or 2 plus years of relevant job experience. Relevant job experience is described as: * Job experience in similar industry such as telecommunications. - Experience building teams of people leaders. - Driving strategic initiatives and process improvements. *Office - Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs. Preferred Qualifications *Experience:2+ yrs *Education Level:Bachelor's Degree *Field of Study:Engineering/Technical field *Attention to detail with good organizational capabilities. *Ability to prioritize with good time management skills. Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:
#LI-KB1 Requisition #: 339295 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 08/19/2025 | |