New 
Sr. Federal Program Manager - Account Delivery Executive
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Aug 14, 2025 | |
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OverviewThe Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or intelligence community. As a Sr. Federal Program Manager - Account Delivery Executive, you will build relationships with key stakeholders across Federal Civilian customer organizations, understanding their mission, objectives, and articulating the value of Microsoft products and services to drive business effectiveness. You will be coordinating with Microsoft internal teams, managing a consulting delivery account portfolio, identifying growth opportunities to expand the portfolio to drive cloud growth and customer mission outcomes. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesCustomer RelationshipsCreates a strategic support relationship with key stakeholders within moderately large, challenging, and/or complex (e.g., tier 2, high-revenue generation, complex transformation) customer organizations, including the information technology (IT) Directors, Chief Technology Officer (CTO), Chief Information Officer (CIO), and Line of Business (LOB) leaders, as well as technology professionals, to enable quality service delivery. Expands customer relationships beyond the current support contract owners and seeks out new customer opportunities.Gathers information on the business and information technology (IT) objectives, priorities, and strategies for moderately challenging or complex customer organizations to develop and manage the delivery of a comprehensive service delivery plan. Communicates current view of services (support and Industry Solutions Delivery [ISD]) to customer executives on regular cadence.Drives the case for change to help customers evolve their information technology (IT) maturity, drives productive use of Microsoft products, and enables and supports IT to make the business more effective by presenting the strategic business and technical need for change. Internal Relationships and CoordinationConnects identified opportunities, questions, and/or issues from large or challenging customer organizations with complex internal Microsoft technical/sales teams. Orchestrates teams to address, using a breadth of technical knowledge to identify a broad set of internal teams. Coordinates with internal teams to establish accountabilities to drive customer outcomes.Portfolio Management, including customer invoice tracking and presentation of monthly Program Health Review (PHRs) on Industry Solution Delivery (ISD) consulting engagements.Manages a mid-sized account portfolio (e.g., $4-10 million) of Industry Solution Delivery (ISD) consulting engagements (through Project Managers) and is accountable for Unified Support contracts (through Customer Success Account Managers [CSAMs]). Drives action to expand the portfolio and drive consumption.Business GrowthPartners with Sales and other Services personnel to strategize on ways to create new opportunities and sustainable growth for customer accounts.Supports the closing of deals and contract renewals for moderately complex or large customer accounts (e.g., tier 2) by negotiating, sharing long-term customer needs with Sales and Account teams, and strategizes on upcoming project plans and cyclical contract scoping.Contributes to and influences account planning for portfolio.DeliveryDrives and maintains obligations to customer contracts and ensures delivery services for customers across the services lifecycle (from development to support), including envisioning, solution development, service delivery planning, cloud consumption and usage, service delivery management, incident management/escalations, and proactive remediation services. Leads steering committee meetings with strategic customers to discuss progress toward delivery success.ConsumptionContributes to consumption activities, through others (e.g., Customer Success Manager [CSM], Customer Success Account Managers [CSAMs]) for customers by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases.EscalationsImplements escalation management governance processes. May resolve issues identified and escalated by peer groups (e.g., Customer Success Account Managers [CSAMs]) regarding internal or critical customer issues through coordination with internal peer teams and/or customer contact.Business ManagementCollaborates with Sales to support contract setup, signature, compliance, and execution from deal approval to invoicing and closure.Manages areas of fiscal responsibility within portfolio, staying within budget while driving engagement profitability and risk management.OtherEmbody our culture and values | |