Senior Technical Application Specialist | Eclipse

As a Technical Application Specialist, Sr, you will troubleshoot, diagnose, and resolve complex technical issues while proactively recommending process improvements. You will be responsible for delivering high-quality support through strong technical expertise, effective communication, and advanced business knowledge. We are seeking applicants with a passion for problem-solving, a proactive mindset, and the ability to mentor others while working independently.

What you will be doing:

• Resolve escalated technical issues across client-server applications, including Microsoft SQL, web servers, payment terminals, network printers, and mobile devices, using customer-centric communication via phone, email, or chat.
• Stay current with software updates and changes to deliver timely, accurate solutions and ensure customer satisfaction.
• Conduct performance and functional tests to diagnose and resolve installation, operation, maintenance, or compatibility concerns.
• Identify trends and patterns in support cases to anticipate future issues and recommend strategic improvements.
• Develop and refine processes for issue tracking, triage, and routing to appropriate teams.
• Contribute to and utilize knowledge base articles and FAQs while mentoring team members to uphold high service standards.
• Specialize in key software areas, including third-party integrations, and collaborate with peers to enhance support strategies.

What you will likely bring:

• 5+ years of relevant experience, including 2+ years in a specialized or industry-specific role.
• Bachelor's degree or equivalent experience, with a demonstrated ability to learn new technologies and industries quickly.
• Strong troubleshooting, technical, and problem-solving skills, with a solid understanding of system application fundamentals and business processes.
• Excellent verbal and written communication skills, with attention to detail and the ability to work independently.
• Proven ability to mentor others and maintain high standards in a fast-paced support environment.
• Experience in SaaS or e-Commerce environments, with high call volume support preferred.

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Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Range:

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter: