New 
Student Services Analyst (2 Positions)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Phoenix | |
 Aug 17, 2025 | |
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Student Services Analyst (2 Positions) Job ID: 321756 Location: South Mountain Comm College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $52,525.00 - $68,282.00/annually, DOE Grade 114 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement South Mountain Community College (SMCC) reflects the diversity of the surrounding community, a rich mix of rural, urban, and suburban neighborhoods. Many of our students arrive from Phoenix, Laveen, Tempe, Guadalupe, and the surrounding area to attend classes at the main campus or our offsite facility in Guadalupe; we also offer evening courses in Laveen at Betty Fairfax High School. Of the approximately 5,000 students enrolled at SMCC nearly 70 percent were first-generation college students and 48 percent intended to transfer to a university to further their education. And, with more than 80 percent of these students identifying as a minority, SMCC has been federally designated as a Minority Serving and Hispanic Serving Institution. Our small, personalized classes are offered days, evenings, and online, led by an engaged and accomplished faculty. Career and academic counseling are also available. SMCC is also a Strengths-Based Institution, helping you determine your strengths and then strategize with you to maximize those strengths in your academic and career choices. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary South Mountain Community College is hiring two Student Services Analysts. This position participates in student recruitment and outreach and performs as a brand ambassador to grow the admissions pipeline and college enrollment. This position serves as a one-stop for prospective students and their families in the admissions process to provide a high-level of customer service and support to guide students through the steps that lead to successful enrollment at the college. The Student Services Analysts will forge partnerships in the community, nurture existing relationships, and represent the college at local and national events, high school visits, and fairs that aid in brand awareness and the growth of the college. This position will host campus events and tours for prospective students, families, and community partners. The Student Services Analysts will regularly engage prospective students and partners through phone calls, text messages, emails, social media, newsletters, and in-person and virtual meetings and workshops. This position will use Customer Relations Management Software, Student Information Systems, and other technologies to document work activities, enroll students, organize daily priorities, input student inquiries, enroll students, and track progress against goals. This person will participate in division, college, and district-wide events and initiatives, including graduation, orientations, councils, and other duties as assigned. Additional Information Why Join SMCC?
Essential Functions 40% Guide students through the milestones that lead to a successful first term. A. As a primary advocate for students from prospect through enrollment, this position will provide hands-on assistance with helping students overcome objections and achieve key admissions milestones before their first semester, including application submission, first-semester enrollment, securing educational funding, placement testing, transcript submission, and establishing residency. 30% Create and Manage Recruitment Communications and the CRM activities. A. Develop and execute email, call, and text communication content, plans, and drip campaigns for admissions pipelines and other recruitment/retention initiatives, reflecting advanced judgment and program development responsibilities. B. Maintain accessibility for students through various communication channels, including calls, texts, emails, walk-ins, appointments, and virtual meetings. The team is expected to be responsive and proactive in meeting students where they are, ensuring timely and effective support across all platforms. C. Assess the effectiveness of email and text campaigns through independent evaluation and analysis of performance data, using findings to redirect strategies as needed. 20% Manage relationships and recruitment efforts. A. As a community liaison and program advocate this position will nurture existing relationships with community partners and local K-12 schools while seeking opportunities for new partnerships to increase new student enrollment. B. Develop and represent the program as an advocate and recruiter by developing effective, engaging recruitment materials and presentations, attending and hosting events and tours, and delivering tailored presentations to prospective students and community partners. C. Staff should anticipate off-campus work for many recruitment events, especially during peak recruitment season. On average, approximately 20% of work will occur off-campus annually. 10 % Continuous assessment and improvement. A. Track recruitment and enrollment goals, assess progress through ongoing data evaluation, and recommend redirection of efforts as needed demonstrating independent analysis and contributing to continuous program improvement. B. Demonstrate analytical and program management skills by evaluating the return on investment (ROI) and overall effectiveness of recruitment events, using data to inform decisions about future participation and resource allocation. C. Analyze pipeline data and enrollment projections to identify course scheduling needs including modalities, days, and times, providing informed recommendations to student and academic affairs leadership demonstrating the ability to influence program operations through data-driven insights. D. Other duties as assigned. Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. Or Associate's Degree from a regionally accredited institution and four (4) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. Or High School Diploma/GED from a regionally accredited institution and six (6) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. Desired Qualifications A. Masters' Degree B. Experience using Software or technology (such as POS, customer relations management, or student information systems, Microsoft, Google) to perform work duties. C. Strong communication skills demonstrated through giving presentations or tours and developing outreach or recruitment materials. D. Experience in sales, recruitment, outreach, or related fields, with a proven ability to engage and build relationships E. Direct experience in customer service, student support, or related fields, with demonstrated empathy, problem-solving abilities, and relationship-building skills F. Experience analyzing information or data to evaluate outcomes and guide improvements in programs, services, or outreach efforts. Special Working Conditions
How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Close Date 08/24/2025 at Midnight EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321756&PostingSeq=1 jeid-2248fa97196d5a43909f38fc575427a8 | |