Senior Business Analyst- Shared Services Operations

First Mutual Holding Co. (FMHC) is a member-owned holding company dedicated to supporting the growth and operational needs of mutual banks in ways that allow them to serve their communities. To support our mission, we will hire remotely only in the areas in which we currently operate including Ohio, Kentucky, Virginia, West Virginia, Michigan, Pennsylvania, and Indiana.

The Senior Business Analyst- Shared Services Operations at First Mutual Holding Co. plays a crucial role in identifying opportunities for process improvements and efficiency enhancements throughout the organization. This position involves implementing technology, analytics, and strategy solutions to drive organizational and project goals.

The analyst develops detailed documentation, training, and procedures to establish long-term and adaptable best practices. They strive to bridge the gap among departments by improving technical efficiency and productivity and supporting the Business Operations unit with enterprise affiliate banks and shared services organization.

Duties and Responsibilities:

1. Drives efforts to identify process improvement opportunities across the organization. Collaborates with business leaders to implement process and procedure improvements.
2. Serves as a thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels. Serves as a key communicator, facilitator, and mediator to foster collaboration and knowledge sharing throughout the organization.
3. Creates and implements precise management plans for projects, with a focus on transparent communication at all levels.
4. Determines and develops user requirements for systems in production to ensure maximum usability.
5. Serves as the lead subject matter expert for new affiliate and conversion-related activities, including core conversion, training, troubleshooting, and development, in coordination with Enterprise Systems.
6. Assists in various projects across the organization as assigned, serving as subject matter expert.
7. As needed, research external sources to identify the latest best practices and training methods.
8. Maintain key relationships with business leaders, project sponsors, and senior leadership of affiliate banks.
9. Champion and implement sound Change Management and Risk Management practices in alignment with the organization's Shared Services strategy and other critical enterprise initiatives.
10. Provide frontline Glia chat support for Member Bank customers.
11. Coordinate with Retail Operations, Retail Training, the Project Management Office, and Branches to address audit and compliance requests and findings.
12. Performs and tracks various, important miscellaneous duties including but not limited to:
13. Missing Signature Card monitoring
14. Negative trial balance review and updates
15. User Access Requests
16. Managing Retail account exceptions
17. SharePoint Intranet maintenance
18. Assists Business Operations team with miscellaneous application updates and maintenance (including but not limited to: Smartsheet, LemonadeLXP, SurveyMonday)
19. Complies with all applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.
20. Other duties as required

The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMHC.

Qualification and Skills:

• 7+ years of experience in financial services or banking is required.
• 5+ years of experience with core banking systems is preferred.
• 5 + years of direct customer service experience required
• Proficiency in Microsoft Office (Outlook, Excel, Word) or similar software is required.
• A bachelor's degree or equivalent experience is required.
• A proven ability to drive successful outcomes and meet deadlines in a remote working environment is required.
• Experience in business case development is preferred.
• Experience with Basecamp, Visio, Smartsheet, or other project management software is preferred.

Necessary competencies:

1. Resilience
2. Communication
3. Interpersonal Awareness
4. Professional Development
5. Decisiveness
6. Leads Courageously
7. Organizational Skills

Physical Environment:

• While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear, and speak.
• The employee must occasionally lift and/or move up to 25 pounds.
• The noise level in the work environment is usually quiet to moderate.
• This position is remote with occasional travel, less than ten days per year, with regular planned visits to the First Mutual Holding Co. corporate office.
• Additional travel may be required to support strategic initiatives in a due diligence and training capacity to support new and existing affiliates, as much as eight weeks per year

First Mutual Holding Co. and First Federal Lakewood is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.