Senior Manager Insurance

Location:

• Under the direction of the Senior Vice President of Key Commercial Investor Services, the person in this position is responsible for the directing the management team responsible for leading the Insurance Department related to operational strategy and risk assessment initiatives. This role ensures the efficiency, compliance, and resilience of insurance operations, aligning with enterprise risk management goals and regulatory expectations. This person will monitor the work output to ensure all regulatory, investor guidelines and internal policies and procedures are met while ensuring the highest level of service for customers and clients is achieved.

• The selected candidate will work in the Overland Park office five days a week.

• Provide leadership and management oversight to the insurance servicing department ensuring the Key Values and Servicing Law are consistently applied and convey the vision and culture of the department.

• Provide coaching and training in all insurance processes. Function as a primary resource of professional development to members of the team.

• Conduct periodic audits of the insurance loan-servicing file looking for special conditions, non-compliant items and requirements that may be problematic, bringing them to the attention of the managers responsible for resolution.

• Provide resources and guidance to the department as needed to resolve escalated matters or customer service issues with borrowers, insurance agents, internal clients, and/or insurance companies or discrepancies related to insurance.

• Strategic development and use of automated systems to leverage information flow and in portfolio reporting and process management.

• Provide decision support for other servicing departments in dealing with complex matters.

• Lead in the development and implementation of operational strategies to improve insurance servicing efficiency and accuracy.

• Monitors regulatory changes and servicing industry trends ensuring KeyBank is in line with the best practices across the industry.

• Collaborate and support KBREC KCIS Risk Management in internal controls and internal and external audits.

• Work with third-party insurance vendors, including, but not limited to, Althans Insurance and A.M. Best.

• Provide guidance to insurance servicing team related to GSE Guide updates and industry trends.

• Manage staffing levels based on volume trends, market changes, and client need.

• Attract and retain highly effective staff members.

• Oversee and manage staff development activities; improve overall team performance by goal setting, assessing performance and communicating performance objectives, training curriculum support, career-pathing and mentoring.

• Develop, and manage to, annual goals and objectives.

• Participate in management meetings as necessary.

• Prepare monthly reporting to Executive Management.

• Provide leadership to the management team as it relates to the review and approval of premium disbursements, lender place reviews, internal and external audits, and assumptions.

• Interact with internal departments and external customers as needed to resolve any issues or discrepancies related to insurance.

• Minimum ten years of leadership experience in insurance or financial services

• Excellent verbal and written communication skills.

• Excellent time management and organizational skills.

• Ability to manage change and foster teamwork.

• Ability to function in a "deadline driven" environment and prioritize responsibilities.

• Strong analytical and decision-making skills.

• Ability to work in a team environment and motivate others.

• Strong people skills and professional conduct.

• Efficient in the use of Microsoft Office Suite.

• Experience with broad-based commercial property and liability insurance.

• Commercial loan servicing experience.

• Experience with McCracken/Strategy loan servicing system.

• Prior experience with legal document review and interpretation.

• Four-year college degree.

• Standard issued laptop.

• Standard office equipment.

• Complete computer-based corporate course requirements related to Compliance, Fraud and other courses as required.

• Complete a minimum of 35 hours of internal and external development programs annually.

• On the job as required.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $112,000 to $210,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.