Operations Training Manager

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job; it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Operations Training Manager to join our Training and Documentation team in Newport Beach, CA or Omaha, NE.

• This role is hybrid. We believe in empowering our employees to get work done both in and out of the office.

As an Operations Training Manager you'll move Pacific Life, and your career, forward by guiding the planning, design, coordination, facilitation, and evaluation of business content-focused training within the Operations teams. You will fill a new role in the Consumer Markets Division (CMD).

How you'll help move us forward:

Core Work Oversight

• Builds training development roadmaps and partners with stakeholders; ensures timelines are met and updates Director on challenges.
• Conducts regular performance reviews of training initiatives, identifies trends through data analysis, and delivers actionable recommendations that measurably improve process efficiency and service outcomes.
• Ensures critical resources, including IT onboarding requirements, are in place to deliver a seamless training experience across all teams
• Aligns work with Operations guidelines, documents stakeholder needs, evaluates impacts, and tracks decisions. Ensure tasks stay within scope and collaborate enterprise-wide for consensus and sustainability.
• Implements structured feedback mechanisms (e.g., post-training surveys, stakeholder interviews) to continuously refine training content, delivery methods, and team performance.
• Serve as an Instructional Designer when needed, setting the standard for the team by identifying key program components, crafting engaging narratives, and developing effective learning solutions. Consistently integrates Operations' guiding principles and objectives, ensuring all content is relevant and aligned with organizational messaging.

Department Performance, Culture, and Development

• Proactively develops and communicates short term (1-2 year) directional plans for the department.
• Builds and leads a cohesive, high-performing team, ensuring on-boarding, comprehensive department training, career development, and performance management strategies are effectively executed.
• Effectively cascades organizational objectives and information, fostering positive adaptation to change and inclusion within the department.
• Gathers 360 feedback from stakeholders and staff to guide individual development and address areas for growth.
• Identifies trends impacting teams' ability to meet performance objectives and ensures solutions are developed to address obstacles.

The experience you bring:

• 8+ years of increasing responsibility in operations with focus in operations training, process improvement, or related field.
• Experience creating learning materials to support new hire and ongoing training of operations functions, procedures, and processes.
• Knowledge of adult learning principles and change management.
• Familiarity with operations environments, including production and quality metrics, process-driven training needs, and customer service principles.
• Able to work effectively and collaboratively with diverse groups of people and various position levels.
• Must be able to plan and manage time effectively to meet project deadlines.
• Must be comfortable working in an environment of change.
• 4-year degree or equivalent experience.

What makes you stand out:

• Proficiency with e-learning tools (e.g., Articulate, Adobe Captivate, PowerPoint) and Learning Management Systems
• Experience in a highly-service focused financial services environment.
• Strong desire to play a critical role in the delivery of superior customer experience.

You can be who you are.
People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

Benefits start Day 1.

Your wellbeing is important. We're committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.