Talent Acquisition Specialist- Temporary- Journeys Customer Service

Job Summary

As the Talent Acquisition Specialist, you will be responsible for fulfilling the recruiting and hiring needs of the Journeys
Customer Service call center by creating and cultivating a constant pipeline of promotable talent with a strong focus on
diversity and inclusion. This position is responsible for sourcing candidates, pre-screening resumes, utilizing the applicant
tracking system to manage candidate flow, and coordinating the face-to-face interview process.

Job Responsibilities
* Develop, implement, and maintain recruitment and placement policies, systems, and procedures, including strategies and
selection techniques to identify, attract, and hire high quality employees.
* Conduct in-depth screens and candidate interviews to gather information regarding education, experience, training, job
skills, salary requirements, availability, and motivational fit.
* Manage workflow of applicant hiring process, including, but not limited to, conducting preliminary screenings,
coordinating interviews, and generating offer letters.
* Prepare and post descriptions of job opportunities and collaborate with compensation function to ensure alignment of
accompanying compensation schedules.
* Proactively research and investigate innovative sourcing strategies and source both active and passive candidates through
all viable avenues.
* Establish and maintain relationships with key managers to stay abreast of current and future hiring and business needs.
* Ensure adherence to all legal compliance requirements in all recruiting and hiring processes.
* Maintain up-to-date knowledge of recruiting issues and trends, labor laws, and legislative initiatives that have short- and
long-term implications on the profitability of the business.
* Provide interview preparation for internal employees to help establish and a dialogue of meaningful and actionable
feedback.
Qualifications and Skills
* Customer service-oriented approach that responds to requests with a sense of urgency.
* Proactive, self-motivated, able to anticipate roadblocks and resolve or escalate appropriately.
* Strong communication skills.
* High degree of honesty, ethics and integrity with experience handling confidential information.
* Ability to manage details and meet deadlines in a multi-task/fast-paced environment.
* Ability to strongly communicate in both written and verbal means.
* Strong ability to build relationships with both leadership and agents.
* Ability to work independently.
* Ability to influence others and gain consensus.
* Proficient in all Microsoft Office applications.
* Strong organization and project management skills.
* Must have a strong customer focus and be able to build relationships and establish trust, and respect at all levels of the
organization effectively and quickly.
This job description represents an overview of the responsibilities/or the above referenced position and is not intended to
represent a comprehensive list of responsibilities.

Job Requirements
* Bachelor's degree in human resources, business administration, or related field.
* 3-5 years of experience recruiting for high volume/call center environment, or the equivalent is required.
* Demonstrated experience with online recruiting resources.
* Thorough knowledge of state and federal recruiting and employment laws.
* Adept at utilizing MS Office products and previous experience utilizing an Applicant Tracking System