Salesforce System Analyst

Job Description:

Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We're actively seeking a talented Salesforce Systems Analyst to join our Salesforce Center of Excellence (CoE) team in Newport Beach, CA.

As a Salesforce Systems Analyst, you'll play a key role in Pacific Life's growth and long-term success by working closely with our Consumer Markets Division stakeholders to enable and optimize the CRM to align with business processes. You will fill a role that sits on a team of ~25 people in the Salesforce CoE. Your colleagues will include analysts, developers, and fellow Salesforce professionals who support sales, service, and marketing teams across Pacific Life.

How you will make an impact:

• Gather and understand stakeholder business needs. Clearly define current and to-be business processes and document business and solution requirements
• Represent business stakeholders in the planning and analysis of solutions to meet business needs
• Collaborate with product owners, business stakeholders, and technical team members to solve business problems with Salesforce integration solutions
• Assist in defining required features and mapping Salesforce features to client business processes
• Show your proficiency with the Salesforce platform, including ability to perform basic Salesforce configuration, lead development of Proof of Concept (POC) solutions, and demo software features and capabilities to business stakeholders
• Perform QA testing for iterative development cycles across various Salesforce projects
• Provide excellent customer support to internal application users, including managing and supporting production issues and requests, research and troubleshooting data issues, and supporting new user onboarding and training

The experience you will bring:

• 2+ years of experience in translating business needs into effective software solutions, in the role of a Business Analyst or Systems Analyst
• Ability to understand business concepts and evaluate the impact of business changes on systems
• Excellent communication, presentation, and documentation skills, working in an Agile software delivery model
• Strong analytical, organizational and problem-solving skills, and the ability to work independently
• Experience working with distributed external resources and vendor teams (onshore and offshore)
• Bachelor's or Master's Degree in Business, Engineering, Computer Science, or a related field, or an equivalent combination of education and work experience
• 2+ years of hands-on experience with Salesforce Sales, Service, Marketing, or Experience Clouds preferred
• Basic configuration experience in Salesforce, including reports, dashboards, and list viewspreferred

What will make you stand out:

• Experience in the Financial Services industry
• Achieved or in the process of earning Salesforce certifications
• Be highly driven and able to self-manage in a fast-paced environment

You belong at Pacific Life

At Pacific Life we are committed to a culture of belonging, a space where all employees areempowered to be authentic. One way we cultivate an inclusive culture is through our employee connection groups. The purpose of these employee-led groups is to offer a place to build community, connection, camaraderie, and a sense of belonging.Each group can be active in education, advocacy, recruitment, and community building throughout our organization. Learn more about our employee connection groups at https://www.pacificlife.com/home/corporate-responsibility/diversity-equity-inclusion.html.

Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.