Vice President, Product Operations Travel Experience and Commerce

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Vice President, Product Operations, Travel Experience & Commerce

Full time, United States

The Vice President of Product Operations serves as the connective tissue of BCD's global Travel Experience & Commerce product organization-driving alignment, operational excellence, and executional discipline across teams. This role is responsible for optimizing product management processes, enabling go-to-market success, and ensuring consistent delivery of high-impact initiatives across the Travel Commerce portfolio.

This leader will establish and uphold core product principles and governance frameworks that ensure consistency, accountability, and outcome-driven execution across all product teams. By centralizing operational support, performance metrics, and stakeholder engagement, this role enables product leaders to focus on innovation and delivery while ensuring the organization operates with clarity and cohesion.

A critical focus of this role is to embed data-driven prioritization into the product operating model-ensuring that decisions are guided by measurable impact, business value, and organizational goals. This includes working in close alignment with the PPD PMO to define and maintain a consistent prioritization framework across initiatives. The team will also leverage business data and performance insights to drive go-to-market enablement, adoption strategies, usage models, and reporting, ensuring that product investments translate into measurable outcomes and sustained value for the organization.

As a Vice President, Product Operations, Travel Experience & Commerce, you will

• Define and lead the operational strategy that supports scalable, high-performing product management across the organization
• Establish and maintain governance frameworks that ensure transparency, prioritization discipline, and consistent execution across product portfolios
• Streamline and standardize product development processes, documentation, and rituals across teams
• Define and track KPIs that measure product team effectiveness, initiative progress, and business impact
• Lead centralized enablement and change management efforts for major product initiatives
• Oversee dedicated Travel Experience & Commerce project and program management for high impact and complex product initiatives
• Act as a central point of coordination across TEC product & engineering, commercial, and operations teams

About you

• Understanding of the corporate travel environment, including digital experience, traveler expectations, content distribution, agent service models and industry trends
• Experience supporting product teams in a B2B or enterprise SaaS environment, ideally with exposure to both contact center platforms and traveler-facing technologies (e.g., mobile apps, booking tools, self-service portals)
• Strong understanding of product management principles, lifecycle frameworks (e.g., dual-track agile, OKRs), and governance models that ensure consistency, accountability, and outcome-driven execution across diverse product types
• Proficiency in using data to evaluate content performance, identify gaps, and drive continuous improvement
• Ability to define and track KPIs such as content coverage, conversion rates, and booking share
• Expertise in leading change management, enablement, and adoption strategies across large organizations
• Ability to translate complex initiatives into clear, actionable plans for internal stakeholders
• Proven ability to manage large-scale, cross-functional initiatives with multiple stakeholders and dependencies
• Strong collaboration and communication skills, with the ability to influence across product, engineering, commercial, and operations teams

About us
We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority ofour 10,000+ people workvirtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more aboutBCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hearwhy people join BCD and more about the great perks ofLife at BCD.

You'll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Vice President, Product Operations, Travel Experience & Commerce is between $195,000 and $205,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to join the journey? Apply now!

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.