Experience Architecture Product Manager, Multi-Level (Principal and Advisor)

With very limited supervision, this individual is responsible for: Driving development and execution of product/portfolio strategies and plans, taking into account product life cycle stage and the customer experience. Leading, development and implementation of marketing, sales and all other activities, as needed, to achieve the necessary business outcomes. Independently lead needed market, economic and competitive evaluations that affect product performance. Independently performing fact-based data analysis and interpretation to identify critical business insights. Leading completion of needed advanced data models and analytics. Independently identifying and prioritizing new features, including market analysis, business case development and driving prioritization. Leading/executing large, complex new-product development initiatives and other marketing/enterprise programs across large, cross-functional work teams. Actively coaches and mentors' others in less senior positions.

Essential Functions

The Product Manager, Principal in the Experience Architecture organization leads high-impact initiatives that require deep experience expertise and cross-functional alignment across business, technology, and operations. This role drives end-to-end experience strategy, synthesizes complex inputs, and mentors others in the team. Principal-level architects demonstrate mastery across at least two core competencies and play a critical role in shaping both future-state journeys and capability investment decisions.

Principals lead enterprise-wide experience strategy and transformation efforts that require deep technical expertise, strategic business acumen, and cross-organizational influence. Within the Digital & Technology operating system, you guide complex initiatives by synthesizing user, technical, and business insights into scalable experience blueprints. Your leadership fosters alignment among senior stakeholders, accelerates delivery through effective facilitation, and drives capability growth across the architect community-all while maintaining a relentless focus on customer value and operational excellence.

The Product Manager, Advisor in the Experience Architecture organization supports cross-functional initiatives by applying experience thinking to both customer journeys and internal systems. This role owns scoped experience workstreams, creates impactful visualizations, and facilitates alignment among business, technology, and operations partners. Ideal candidates are strong in one or more core competencies, with an appetite to grow through stretch projects and mentorship.

Advisors play a critical role in driving scoped, cross-functional experience initiatives within the organization's Digital & Technology (D&T) operating framework. This role applies customer-centric design and systems thinking to deliver impactful, scalable journeys aligned with business priorities. By embodying GPS behaviors such as Collaboration, Communication, and Adaptability, and adhering to D&T principles like Bias to Action and Growth Mindset. Advisors enable rapid, outcome-focused delivery while fostering continuous learning and innovation.

Lead high-stakes experience strategy engagements from discovery through delivery

• Example: Lead a 3-month redesign of global returns experience across tech, ops, and support.)

Own relationships across product, engineering, ops, and senior business leaders

• Example: Serve as experience lead for quarterly planning with portfolio executives.

Facilitate workshops that drive alignment and unblock complex conversations

• Example: Run a prioritization workshop where product, CX, and operations align on fixes vs value.

Synthesize customer, tech, and business insights into future-state experience blueprints

• Example: Blueprint a same-day fulfillment experience layered with system integrations and operational risks.

Define key artifacts: capability roadmaps, prioritization matrices, process/service models

Own deliverables driving investment and alignment decisions.

• Example: Build an experience capability roadmap to guide phased API modernization.

Coach Advisors and junior architects to develop across competencies

• Example: Co-author a decision framework with a junior EA to teach prioritization modeling.

Act as a bridge between strategy and execution for the org

• Example: Translate executive journey goals into decomposed, tech-ready workstreams.

Knowledge, Skills, and Abilities

• Mastery in at least 2 of the 4 core competencies (Design, Systems/Data, Business Analysis, Facilitation)
• Proven ability to lead large-scale, cross-functional programs
• Expertise in synthesis and narrative development for executive audiences
• Strong workshop design and facilitation leadership
• Comfortable navigating tech-product-business tradeoffs
• Effective mentor, coach, and multiplier for other architects
• Expert in design strategy and systems thinking, capable of producing high-fidelity, scalable experience artifacts that align with brand, business, and platform contexts.
• Exceptional facilitation and communication skills to lead workshops and influence senior stakeholders effectively.
• Strong analytical and critical thinking abilities to develop strategic frameworks, business cases, and maturity models supporting investment decisions.
• Adept at navigating ambiguity and complex tradeoffs across technology, product, and business domains, maintaining focus on outcomes and customer experience.
• Proven leadership and mentoring skills that foster team growth, collaboration, and continuous improvement.
• Proficiency in advanced design and collaboration tools (Figma, Lucidchart, Miro, Airtable) to create and share complex visual frameworks.
• Deeply aligned with GPS leadership behaviors such as Innovation, Accountability, and Talent Development, and the D&T values of Care, Growth Mindset, and Limitless Belief

Additional Qualifications

• FedEx QDM (quality driven management) certification or equivalent ISO framework

Job Conditions

• Final interviews will be in-person.
• This role requires travel

Product Manager, Principal:

Minimum Education

Bachelor's degree or equivalency in Product Marketing, Economics, Business, or related field.

Minimum Experience

Seven plus (7+) years' work experience in functions focused on product management, market analysis or research, or equivalent. Superior knowledge of competitive, market and economic factors affecting product performance and ability to perform fact-based data analysis. Expert communication and presentation skills, quantitative, problem structuring & solving skills. Superior executive presence, human relations, networking and influencing skills. Strong project management and project management leadership experience. A directly related master's degree is equivalent to two (2) years' experience. More advanced degrees may offset experience requirements.

Product Manager, Advisor:

Minimum Education

Bachelor's degree or equivalency in Product Marketing, Economics, Business, or related field.

Minimum Experience

Five to Seven (5 - 7) years' work experience in functions focused on product management, market analysis or research, or equivalent. Superior knowledge of competitive, market and economic factors affecting product performance and ability to perform fact-based data analysis. Expert communication and presentation skills, quantitative, problem structuring & solving skills. Superior executive presence, human relations, networking and influencing skills. Strong project management and project management leadership experience. A directly related master's degree is equivalent to two (2) years' experience. More advanced degrees may offset experience requirements.

Domicile Information

This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business need.

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: U.S Pay Range for Principal: $120,000 to $180,000 and U.S Pay Range for Advisor: $112,800 to $169,200:

Additional Details: Application Criteria: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by August 29, 2025.

FedEx Dataworks is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact DataworksTalentAcquisition@corp.ds.fedex.com.