Unified Communications Technology Analyst

Position Title:

Compensation:

Department:

About this opportunity:

What you'll do and what you'll bring:

Position Function:

The Technology Analyst position is responsible for maintaining network reliability to ensure service for campus building and network customers. This includes monitoring and managing networking equipment, VoIP, video-conferencing, and wireless components. This includes, but is not limited to routers, switches, wireless controllers, access points, and monitoring software. Position also provides ongoing monitoring, analysis, configuration, and support of the unified communication infrastructure for moves, adds, and changes.

Duties and Responsibilities:

1. Process moves, adds, and changes for day-to-day operations of the data and voice network.

2. Work within a trouble ticket environment and solve issues for customers in a timely fashion.

3. Provide continuing analysis, design, and integration of TCP/IP technologies such as, but not limited to: H.264, G.722, SIP, 802.3, 802.11, and 802.1x.

4. Maintain network infrastructure, including layer 2 and layer 3 devices, wireless, VoIP, legacy telephone and video conferencing.

5. Have knowledge in LAN/WAN protocols, such as Ethernet, IP, IPv6, STP, EIGRP, and 802.1q. Have understanding of Cisco IOS and the ability to use IOS commands.

6. Install and support infrastructure to ensure continued and reliable availability of the unified communications network.

7. Ability to troubleshoot network issues, work with team members, external staff and equipment vendors to resolve problems.

8. Provide video-conferencing and web-conferencing support for Faculty and Staff.

9. Provide continuing analysis, design and integration of technologies which rely on the communications infrastructure.

10. Coordinate special projects as requested.

11. Perform other related duties as assigned.

Minimum Qualifications:

Bachelor's degree from an accredited institution; OR Associate's Degree plus an additional combination of education or experience in IT equivalent to 2 years.; OR High School diploma plus an additional combination of education or experience in IT equivalent to 4 years.

In addition to meeting the minimum education requirements, two years of technical experience in desktop support, server administration, or network administration.

Excellent interpersonal and communication skills; ability to write proposals, and act as a vendor liaison; ability to make presentations to professional peers, and work closely with IT management.

Preferred Qualifications:

Bachelor's degree in information systems, computer science, or closely related IT field.

More than two years of experience in data networking, VoIP, or video-conferencing communications; experience with computer facilities in a large organization or university setting. Positive consideration will be given to relevant certifications (CCNA, CCNP, CWNA) and/or specialized training.

How to apply:

For inquiries, please contact:

Information Technology Services/Chris Cahoe (ctcahoe@bsu.edu)

Please follow the upload instructions to attach all of the required supporting documents listed below.

NOTE: Do not use the Autofil feature for resume:

Cover Letter
Resume

What we offer:

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 24 vacation days, 12 sick days and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.

When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you.

Let's fly together toward a secure and prosperous tomorrow.

Curious about our excellent benefits package?

We have developed a calculator that shows you the value of our core benefits. Select the Total Compensation Calculator - Professional and download the spreadsheet. If you are applying for a 10-month position or one with Burris or Indiana Academy, please select the corresponding calculator.