New

UX Researcher - B2B

TEKsystems
$50.00 - $70.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Maryland, Baltimore
Sep 03, 2025
Duration: 12+ months Location: 100% REMOTE Our client is dedicated to serving our nation's military and Veterans. We have the honor to support federal agencies in their efforts to advance the United States health care system and improve the overall health and well-being of all those who serve or have served our country. Our health services are designed to help everyone live healthier lives. This role sits within Technology Product Management and Design organization. The organization manages activities for a specific product or group of products, from product research, definition and planning through design, development, release and end-of-life. Team members in this role use their knowledge of user research methods, and human centered design to assess products and processes to enhance the overall user experience and create usable and accessible digital products. This role requires familiarity with a wide range of UX research methods, and the ability to facilitate discovery through focus groups and user interviews. This role also requires flexible skills in process design and process mapping, familiarity with front-end technologies, and the ability to interact with and win support from team members at varying levels cross-company. Team members in this role exhibit a high degree of ingenuity and resourcefulness and work well with ambiguity. Role capabilities: * Has responsibility and capability to work multiple platforms * Works independently * Advocate and explain user-centered research and design principles to clients, stakeholders, and colleagues * Provide direction on client projects and mentor colleagues on UX * Create templates, patterns and design standards to support UX staff and operations * Correct UX issues in designs, products and services * Present designs and/or research to clients and stakeholders * Consistently identifies gaps in knowledge documents and procedures and recommends opportunities for improvement * Provides ideas on how technology can improve business processes * Incorporates business objectives when evaluating processes to remove redundancies and waste * Recommends solutions for multiple channels * Understands and applies the concepts of data science in operational systems * Has moderate familiarity with many technologies and shares this with others * Gathers data using appropriate methods * Scans external resources for data relevant to the organization * Identifies decision points that can be informed by data and evidence JOB QUALIFICATIONS * Portfolio demonstrating cross channel expertise and skill in creating user centric experiences * 5+ years' experience in user experience design, interaction design, information architecture, content strategy, or similar roles. * 3+ years' experience incorporating user feedback in the design process (user research, NPS, focus groups, user data, etc). * 3+ years of experience working with and presenting to cross functional stakeholders such as Software Development, Product, Operations, Sales, Marketing, etc. * 1-2 years experience using metrics and analytics (e.g. Google Analytics, Tableau, PowerBI, etc) in order to identify improvements and continually optimize based on data and defined success measures * 1-2 years' experience in a sr role * 1+ year's experience designing for users of all demographics and abilities. * 1+ year's experience with Agile software development Preferred: * Bachelor's Degree in human centered design, design, or related field * Experience with Web Content Accessibility Guidelines (WCAG) Experience Level Intermediate Level Pay and Benefits The pay range for this position is $50.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Baltimore,MD. Application Deadline This position is anticipated to close on Sep 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.