Integration Support Engineer

Plano, Texas

0-5%

• API Traffic Monitoring - Continuously monitor API requests, ensuring data integrity and optimal system performance.
• Issue Detection & Resolution - Identify and troubleshoot integration failures, take corrective actions, and work with partners to resolve API-related issues.
• Cross-Functional Collaboration - Partner with internal engineering, product, and program teams to drive operational improvements and enhance system reliability.
• Compliance & Security - Ensure data transmission aligns with regulatory and security standards applicable to government and B2B integrations.
• Technical Documentation & Reporting - Maintain accurate records of system performance, issue resolutions, and integration status reports.
• Incident Management & Escalation - Serve as the first line of defense for API and data transmission issues, escalating to engineering teams as necessary.
• Process Improvement - Analyze integration trends, identify areas for automation, and contribute to the continuous enhancement of monitoring tools and workflows.

• Education:
  • Minimum Requirement: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.
  • Preferred: Certifications in AWS, ITIL, or API management tools.
  • Preferred Certifications: AWS Certified Cloud Practitioner, ITIL Foundation, or relevant API monitoring certifications.
  Experience:
  • 3-6 years of experience in integration support, API monitoring, cloud infrastructure, or network operations.
  • Strong background in AWS services, SQL databases (SSMS), API management, and system monitoring tools.
  • Experience working with government and enterprise-level clients is a plus.
  Special Skills:
  • Proficiency in AWS cloud networking, API logging, and data transmission protocols.
  • Hands-on experience with SOAP and REST APIs, JSON/XML, and SQL Server (SSMS).
  • Strong problem-solving skills with the ability to quickly diagnose and resolve integration failures.
  • Experience using monitoring and logging tools (e.g., AWS CloudWatch, Splunk, Datadog) to track API traffic and system health.
  • Ability to work with external partners and government agencies to resolve technical integration issues.
  • Strong communication and documentation skills, ensuring clear reporting of issues and resolutions.
  • Proactive approach to improving system monitoring, troubleshooting processes, and incident response workflows.

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.