Utility Management Services Manager - Multifamily Asset Management

Job Summary

The Utility Management Services Manager, reporting to the VP of Energy Management within the Asset Management department, oversees utility operations and sustainability compliance across a multifamily real estate portfolio. This role manages vendor relationships, utility benchmarking, and ESG reporting, including interaction with standards like GRESB. It requires strong analytical and accounting skills to resolve billing issues and support financial performance improvements through process optimization. The position involves cross-functional collaboration with internal teams and senior leadership, demanding excellent communication and organizational abilities. Experience with utility management software and tools like Power BI is preferred, along with a deep understanding of energy and water mandates.

Key Responsibilities

• Independently researches and resolves issues related to property accounting, utilities, and vendors.

• Oversee utility benchmarking services and ensure compliance with municipal and state mandates.

• Assist VP of Energy Management with ESG reporting for real estate and ensure interaction with GRESB and other sustainability reporting standards.

• Updates procedural changes to vendors and other internal teams.

• Communicates and monitors process guidelines with third party vendors and internal teams.

• Coordinates with accounting groups on all procedural and operational duties.

• Exercise independent and well-informed judgement in resolution of Resident Billing issues, inquiries from Senior Leadership, and other work items.

• Help identify and implement opportunities for process improvement.

• Identifies, plans, and implements process improvements with outside vendors and internal teams that successfully impact the financial performance of the properties.

• Follow-Up and Follow-Through with long-term resolutions, including coordination of internal and external resources. Communicate/Coordinate resolutions with Stakeholders, aka Project Management.

• Identifies key internal and external resources to best accomplish operational objectives

• Strong reporting skills with Power BI tools, preferable.

• Prepares and analyzes reports as requested from Leadership.

• Able to lead and coordinate resources for Submeter and Resident Billing Projects.

• Completes company required training by established deadline.

• Complies with all Fairfield standards, applicable health and safety rules and regulations, as well as applicable local, state and federal laws.

Education & Certifications

• Bachelor's degree preferred.

Experience

• Minimum of five years of Utility/Energy Management experience required.

• Multifamily Industry experience required.

• Knowledge of Real Estate Energy & Water mandates is required.

• Experience using SharePoint preferred.

Skills & Competencies

• Strong knowledge of Microsoft Outlook, Word, Excel and PowerPoint.

• Intermediate accounting and analytical skills.

• Yardi, RealPage, Conservice or similar utility management software experience required.

• Strong customer service skills, including the ability to manage difficult customers and situations.

• Strong organizational, prioritization, time-management, and problem-solving skills.

• Detail oriented; ability to manage conflicting priorities and to adjust priorities daily.

• Strong professional verbal and written communication skills.

• Comfortable communicating effectively with Senior Leadership (Asset Managers, Vice Presidents, etc.)

• Comfortable communicating effectively and directing third parties (Utilities, Business Partners, etc.)

• Ability to work independently to meet self-determined goals and deadlines on a consistent basis.

• Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and maintain fiduciary responsibility.

• Ability to work a flexible schedule if needed.

Other

This role may require additional responsibilities as assigned.

About Fairfield

If you're driven and seek a collaborative workplace that makes a difference, Fairfield might be the place for you. As a leader in the multifamily housing industry, we're passionate about creating exceptional apartment living. As we continue to grow, we're dedicated to investing in our people. Our culture is built on trust, support, and the drive to do great work. Whether you're launching your career or bringing years of experience, you'll find opportunities to make an impact, develop your skills, and be part of something bigger.

#LI-JULIA

Estimated Rate of Pay:

$70,000.00 - $75,000.00

This position is exempt; the range above reflects annual base salary.

The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements:

• Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
• Matched 401(k)
• Medical, dental & vision insurance
• Flexible spending account
• Life insurance

* Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.

Job duties for this position include: work safely and cooperatively with others, including supervisors; adhere to performance standards despite stressful conditions; communicate effectively and respectfully to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations. Pursuant to the Los Angeles and San Diego County Fair Chance Ordinances, the California Fair Chance Act, and any other applicable law, we will consider for employment qualified applicants with arrest and conviction records.