RESIDENT REGIONAL MANAGER

The Resident Regional Manager will be the campus leader for Compass One. In the eyes of the client, this is the person that best represents our company. Extremely strong communication, organizational and time management skills are essential for success in this position.

Responsible for the overall direct management of the campus Support Services. Responsible for successfully coordinating and supporting all sector activities of the campus, including ultimate financial responsibility by management. Works with all levels of the campus staff in all matters relating to the client satisfaction. Fiscal responsibilities may be greater than $15 MM. This position requires a much larger role in the administrative function.

Essential Duties and Responsibilities:

Achieve Budget/Financial Responsibilities
Develops financial forecasts and balances programs and resources for account(s)
Responsible for attainment of financial goals for the account(s).
Responsible for accuracy and timeliness of financial data and statistics.
Reviews and analyzes financial statements, weekly operating reports and other financial results.
Monitors and audits the accounting and control process within the account(s).
Customer Relations
Maintains and supports client satisfaction at a level that ensures account retention.
Administers required client/customer surveys (and other feedback instruments) and responds in a timely and effective manner.
Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
Promotes client awareness of program alternatives and the availability of corporate resources.
Monitors and ensures compliance with the provisions of client contracts.
Assist in customizing programs to meet each account's unique needs as required.
Monitors client communications effectiveness including communicating the benefits of maintaining Eurest Corporate Services as the services management provider.
Assist in developing and/or monitoring a district/unit business plan and reporting to clients as needed.

Operation Excellence

Increases regional revenue and/or operating profit contribution by promoting and monitoring the building of services and creating other opportunities for growth.
Maintains an awareness of the competition and market conditions internal and external to the accounts and districts.
Coordinates with other functional areas the resale (reassessment and rebid) process.
Promotes and leverages Eurest Corporate Services resources to maximize advantage throughout the region.
Identifies and recommends new sale opportunities.
Responsible for approval of the costing in the sales/survey process.
Active involvement with sales vice president and/or sales directors in the bid and selling process as required.
Evaluate and justify supplies, equipment and purchases as needed.
Plan, organize, direct, coordinate and supervise functions and activities of the department
Establish work standards and work flow.

Required

• Bachelor's Degree or equivalent combination of education and experience.
  5 Years B&I experience

Preferred

• Facilities Management Certification (FMC)
  Establish work standards and work flow.