Multimedia and Communications Manager - Washington D.C

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Reports to the FIU in DC Director of the Briefing Center and collaboratively reports to the Division of Information Technology, Media Technology Services for coordination of daily support and maintenance of all AV systems. This position will assist the departments in the capture of content, delivery of digital communications products and technical expertise for all events at FIU in Washington, DC. Coordinates the maintenance of FIU in Washington, DC owned media, tech, AV, and computer equipment for the office including local and network printers; desktop computer; departmental laptops; all media lab equipment; AV equipment and their supported software. Coordinates the repairs of equipment and provides some technical support to faculty, staff, students, and visitors using the office.

• Supports the digital communications team in the execution of video capture and editing, podcasting, social media and graphic design.
• Oversees design and content creation on behalf of the department as it pertains to the operation and digital signage program for the University using appropriate Content Management System. Creates graphic and/or interactive training resources and related documentation, as dictated by project design, with knowledge of Adobe Photoshop, Adobe AfterEffects, and Adobe Illustrator.
• Assists with supporting all proprietary applications used within the department, such as Zoom, Social Tables, FourWinds, Cyber Cafe, Venus Content Manager, Pharos Print Management system, Door Access, SSRS, When I Work, 7 Point OPS, Qualtrics and similar platforms, etc.
• Provides support for delivery of academic and instructional content as needed. Provides after-hours support for events and systems maintenance.
• Provides technical leadership at special FIU events making use of software such as EMS, Meeting Matrix, Social Tables for the planning of all functions.
• Coordinates with colleagues the programming of audio visual systems using Creston software as well as music that is played throughout the entire building.
• Manages projects that require knowledge of Qualtrics and Adobe Suite software.
• Manages lighting design and programming for all intelligent lighting systems to include special themes for event functions.
• Manages programming of audio visual systems using Crestonsoftware as well as music that is played throughout the entire facility.
• Serves as the backup to ensure maximum uptime with all hardware, such as, LCD screens, Electronic Message Boards (EMBs) door access system, phone charging stations, and other digital assets. Assists with server administration of systems within FIU in DC's data center.
• Responsible for the day-to-day management of the Crestron based audio, visual systems, lighting systems, common areas, multipurpose room, classroom, executive board room, pantry areas and offices.
• Responsible for the management of core systems/processes such as Social Tables, Video Surveillance, Reclaim Hub, departmental website, two-radio system, and other digital assets.
• Coordinates with DoIT for timely and accurate maintenance schedule for AV systems. Manages access schedule to venues and is responsible for oversight of building audio visual hardware and software as well as inventories. Manages vendor quotations, deliverables, installations and repairs of all audio visual systems.
• Provides leadership with managing daily job assignments of student intern employees.
• Develops and managed processes for use of technology, and provides support to users in the use of system and technology equipment throughout the FIU in Washington, DC office via in person, zoom, documentation, and other educational methods.
• Develops concepts for capture of content, including, but not limited to story boards, scripts and site selection within the Washington, D.C. area.
• Assist the department by aiding users having computer or networking problems via phone, email, or in-person
• Manage, audit, and monitor media, AV, tech & IT equipment, and assets to ensure accurate inventory records
• Maintains, installs, upgrades, repairs, and troubleshoots problems with office desktop computers, including software/hardware, email, and peripheral equipment in accordance with area standard practices.
• Assists with management of audiovisual equipment, video conferencing, setup of complex microphone/speaker equipment, streaming equipment, setup/breakdown for special events and Polycom troubleshooting.
• Works with outside vendors to identify equipment needs, provides recommendations, obtains estimates, and recommends services or installation.
• Provides support of digital signage equipment, troubleshooting and related maintenance.
• Performs essential duties in any emergencies such as hurricanes, storms, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.

Bachelor's degree in Communications, Marketing, or related field and four (4) years of related experience; OR eight (8) years of related experience; OR an equivalent combination of relevant education and/or experience. Experience supervising employees and managing production schedules and budgets.

• Proficient skills within the area of events and video conferencing and presentation systems.
• Knowledge of audio, visual and design content management systems such as Adobe Photoshop, Adobe AfterEffects, Adobe Illustruator, Qualtrics, EMS, etc.
• Proficient skills and experience configuring and maintaining computer hardware, components, operating systems and peripherals.
• Experience in content capture, video production, photography and intricate audio visual equipment for a showcase facility.

Administrative

• Begin time: 8:30 AM
• End time: 5:00 PM

Lifting, carrying, or pushing/pulling equipment.

Expanded Background Check

• Ability to work flexible hours as needed.
• Ability to travel locally
• Ability to work occasional evenings, and/or weekends

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.