Consumer Engagement Specialist

Your Job

Georgia Pacific is seeking a Consumer Engagement Specialist for our retail CPG brands to foster a community of loyal customers and enhance the customer experience.

The Consumer Engagement Specialist performs a variety of consumer-facing responsibilities primarily focusing on various social platforms, chat, email, and general support. This role is highly collaborative and offers the opportunity to learn and develop skills in a variety of areas along the consumer journey. You will be responsible for delivering a positive consumer experience at every touchpoint, reinforcing why GP and our brands are differentiated by understanding and addressing customer issues/complaints, and escalating for resolution if needed.

Location: This is a hybrid role based at our headquarters in Atlanta, Georgia.

Our Team

Our GP Retail team is a dynamic group of dedicated professionals committed to delivering exceptional service to our retail customers. Our team understands the voice of the customer and has a passion for serving them. We welcome diversity of thought and background and consistently seek ways to do things better and more efficiently. Together, we drive growth and success through collaboration, integrity, and a focus on our customers' needs.

What You Will Do

Provide excellent customer service by demonstrating the following actions:

• Respond to all customer inquiries through phone, voicemail, email, letter, social media, ratings & reviews
• Resolve product or service problems by clarifying the customer's complaint; determining root cause of the problem; expediting correction or adjustment; following up to ensure resolution
• Build sustainable relationships of trust through open and interactive communication
• Communicate and respond to inquiries and posts from customers over multiple platforms
• Apply economic and critical thinking skills on a daily basis

Who You Are (Basic Qualifications)

• High school diploma or general education degree (GED)
• A minimum of 3 years of customer service experience
• Proficient with Microsoft Suite (Word, Excel, PowerPoint, Outlook)
• Ability to thrive in a fast-paced, collaborative environment and manage multiple priorities effectively
• Willing to travel up to 10% for business related meetings

What Will Put You Ahead

• Bachelor's degree - preferably in a business-related field
• Experience with salesforce or a similar CRM
• Experience with SAP
• Experience working at a consumer products company

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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