New

Supervisor, Strategic Customer Support

Sunbelt Rentals
paid time off, sick time, tuition reimbursement, 401(k)
United States, South Carolina, Fort Mill
Sep 04, 2025
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities! Job Description Summary Strategic Customer Support Lead The Supervisor, Strategic Customer Support leads a specific team to provide exceptional, professional and efficient service to Strategic Customers with rental and services provided from Power & HVAC, Pump & Power and Pump Solutions. Service is provided in a way that builds and promotes Sunbelt's reputation for exceeding the customer's expectations through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. The Supervisor provides day to day direction and subject matter expertise to team members in functioning as the one centralized point of contact for these accounts, doing whatever is necessary to satisfy the customer's needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers. Are you seeking an entrepreneurial, empowering workplace that allows you to: * Develop a career track * Leverage your current skills in a challenging role * Work with an incredible team of people Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Supervisor, Strategic Customer Support. Education or experience that prepares you for success: Min 3- experience as a call center Team Lead Bilingual Spanish/English a plus Knowledge/Skills/Abilities you may rely on: Equipment rental or construction industry experience Knowledge of point of sale systems (Wynne preferred) The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class. Related experience may include: Account Manager, Account Representative, Call Center Representative, Client Services Representative Lead, Customer Care Representative (CCR), Customer Service Agent, Manager Customer Service Representative (Customer Service Rep), Customer Service Specialist, Supervisor Member Services Representative, Lead Sales Facilitator Base Pay Range: $55,200.00 - 75,900.00 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.