Guest Services Lead - 25-26 Winter Season

Schweitzer Mountain
parental leave, paid time off, flex time, 401(k)
United States, Washington, Newport
Sep 10, 2025
Seasonal (Seasonal) Thanks for your interest in Schweitzer! We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of inclusivity, respect, and fun! With our master plan as our guide to the future, we're collectively channeling to grow thoughtfully, charting a course of enhancing mountain accessibility and village vibrancy. We look forward to learning more about you and how you can be a part of the Schweitzer difference! PERKS & BENEFITS: Free Ikon Pass for all eligible employees Additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts Employee housing available in Sandpoint area Onsite employee childcare available (limited space) Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge Generous discounts on outdoor gear, apparel, food, lodging, etc. Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees 401k plan with generous employer match Paid parental leave of up to 6 weeks for eligible employees Discounts available for equipment rentals (based on availability), retail, food, lodging, and more Pro-deal pricing on equipment from top outdoor brands Bereavement pay Employee transportation available Discounted tuition with partner online university for all Alterra Mountain Company employees to further education Employment Status: Full Time Seasonal Wage Range: $16.00 to $18.00 Minimum Age: 18 Background Check Required: No Driver Verification Required: No Position Summary: Assist Guest Service Supervisor with employee staffing, training and motivating the Guest Service Team. Will have the most in-depth knowledge of the products, discounts, coupons and how to process everything within our Point of Sale. Will perform sales transactions and order fulfillment for ticket and/or season pass products using a computer. Interact with many guests both face to face and through phone conversations. Requires working weekends and holidays. Essential Functions and Major Responsibilities: Assist Guest Service Supervisor create a friendly and helpful team environment. Coach staff through difficult transactions including assisting on any refunds that require a supervisor sign off. Will alter and communicate with staff daily labor based on current day's business level. Process sales and order fulfillment through our Point of Sale computer system, including processing discounts, coupons and other product specials. Sell daily lift ticket products as well as season long products, including parking, lockers and season passes. Answer phone and return calls on our Guest Service phone line. Compiles all cashier's daily till reports into a final revenue report for accounting. Handle both positive and negative guest interactions with grace and composure. Maintaining a helpful and empathetic demeanor. Strong knowledge of Schweitzer and all product offerings including village activities and special events. Ability to troubleshoot anything thrown your way. Secondary Responsibilities: Shovel snow Responsible for keeping office areas neat and clean Maintain inventory of office supplies Other duties as assigned Specific Job Skills: License/Certifications - None but a valid driver's license is preferred. Technical - Computer skills required with previous point of sale system experience, cash handling, 10-key typing Physical Capabilities - Should be able to stand/walk for full 8 hour shift Additional - Strong public relations and guest service background and ability to multi-task in a fast paced environment. Education/Related Experience: Minimum education required - English reading, writing and verbal communication plus basic math required. Minimum time in related position - At least 1 year of customer service and cashier experience required. Supervisory experience preferred. Ski industry experience preferred.