Quality Assurance Supervisor (Minneapolis, MN)

The Quality Assurance Supervisor is directly responsible for the management, performance and supervision of their direct reports within the Quality Assurance team. This individual will work across all Service teams and therefore requires a thorough understanding of cross-functional processes and policies. In collaboration with their Senior Manager, the supervisor will lead the team to establish, implement and maintain quality assurance programs to deliver an outstanding customer experience.

Major Areas of Accountability

Basic Qualifications

• Bachelor's degree or 5-7 years equivalent work experience required.
• 2+ years of leadership experience in a contact center environment.
• Willingness and ability to travel up to 10%, as needed. Highly structured approach with strong attention to detail and documentation skills.
• Highly structured approach with strong attention to detail and documentation skills.
• Robust conflict resolution skills.
• Proven track record of providing coaching to improve performance.
• Ability to communicate effectively with all levels of leadership.
• Continuous improvement mindset with customer experience at the center of decisions.
• Shows initiative and can work independently.

Preferred Qualifications

• Experience working with Call Recording Applications and CRM systems (such as Genesys, Salesforce, Brightree.)
• Experience building a quality program and leading a quality team

• At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:
• Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
• Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
• Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
• Community and Culture: A supportive and inclusive work environment where everyone feels valued, and diversity is celebrated. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Employee Resource Groups that support Women, Minorities, Veterans and LGBTQ+ Community. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
• Competitive Compensation: The compensation range for this position is $69,239 - $103,858. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or incentives.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.

Visit us on Coloplast.com.

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Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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