Complaint Investigations Tech

Position Title: Complaint Investigations Tech

Work Location: Alameda, CA 94502

Assignment Duration: 6 Months

Work Schedule: 5 AM TO 1:30 PM

Position Summary:

• Entry Level Lab Technician in the Complaint Investigations Lab.
• ?The Technician will be responsible for unpacking boxes safely and sorting the returned products accordingly by product lines.

?Key Responsibilities:

• Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
• Document complaint investigations in the Complaint Handling System.
• Use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
• Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.
• Perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment.
• Summarize and record all test data and maintain proper documentation of all lab work.
• ?Process customer returns in a timely manner in accordance with ISO and FDA QS Reg.
• ?Support company goal for timeliness of complaint investigations and closures.

?Qualification & Experience:

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  Must Have ~ proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English.

  
  
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  Experience in Medical Device / Biotech Industry with a Technical Background is preferred.

  
  
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  Knowledge of Electronic Troubleshooting is preferred.

  
  
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  Ability to work in a team setting is a plus.

  
  
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  Ability to follow written work instructions of SOP's is required.

  
  
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  Good documentation skills are a must.

  
  
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  Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.

  
  
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  Ability to focus while performing repetitive and routine investigations is a must.

  
  
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  Great fit for workers with Inspection and Quality experience.

  
  
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  Minimum education required is H.S. Diploma or equivalent (such as GED) with Technical experience.

  
  
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  An Associates (Two year) degree in Electrical Engineering or other Science may be considered.

  
  
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  Recent college graduates with a Bachelor's degree are an ideal fit for this entry level position.

  
  
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  Must have good written and oral communications skills