Enrollment Database & Operations Specialist

POSITION SUMMARY

The Enrollment Database Specialist is responsible for the day-to-day operations of Loras College's Customer Relationship Management system (Slate) and related data support for financial aid processes administered through Ellucian Colleague.

The Enrollment Database Specialist maintains business processes that create departmental efficiencies and solutions for communicating with constituents, managing the technical side of events, and supporting the data side of enrollment initiatives.

The Enrollment Database Specialist supports the integration of clean data between Slate and the College's student information system (Colleague). The incumbent provides critical support to enrollment technology functions and efficiencies to contribute to the overall goals of the enrollment management team.

This position requires mostly day work with some flexibility for weekday evenings and occasional weekend availability. The position is on-site with hybrid work opportunities.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Manage the day-to-date Slate data integration with the Colleague SIS.
• Main point of contact with third party vendors. Oversee recurring and ad-hoc imports and exports, process automation, regular file transfers (examples: StriveScan, FrontRush, Common App, and centralized application services (CAS)).
• Create and execute data audits to ensure data integrity.
• Maintain best practices and data standards continually to improve processes and outcomes.
• Coordinates the entry of transcript information at the time of acceptance and enrollment and the acceptance letter process.
• Assist in the management and deployment of system rules, customization, portal and page layout design, tabs, and data mapping.
• Serve as first line CRM support to admission team members. Develop and document CRM business processes, policies and procedures, and user guidelines; provide functional training and support to end-users.
• Assist with Deliver message design, queries, and populations to support Marketing in recruitment efforts.
• Support the mission and vision of the College and respect the College's Catholic tradition.
• Perform related duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication, Oral - Ability to communicate effectively with others using the spoken word. Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - ability to take care of customers' needs while following procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Innovative - Ability to look beyond the standard solutions.
• Interpersonal - the ability of the individual to develop and maintain relationships with others.
• Judgment - The ability to formulate a sound decision using the available information.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Project Management the ability of the individual to demonstrate an understanding of planning, organizing, staffing, directing, and controlling work tasks.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Education and Experience:

• A Bachelor's Degree or relevant experience required.
• Minimum of three years of experience in higher education administration or comparable field of work.
• Previous experience with CRM, admissions and/or university software including Technolutions Slate.

Required Skills and Abilities:

• Working knowledge of data management concepts including relational databases, data security, data governance, and system maintenance.
• Ability to manage multiple competing priorities at one time; assist with the planning, installation and operation, and effective utilization of multiple software platforms.
• Demonstrated ability to work as a team member, adaptable and proactive in problem identification and resolution, critical thinking and acceptance of improved technology and data collection, measurement and presentation in a fast-paced environment.
• Computer skills must include proficiency working with Microsoft Office Suite.
• Ability to communicate effectively with internal and external stakeholders about data, reports, and integration needs.
• Experience in developing materials for staff training and supporting ongoing training needs.

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.