New

Operations Supervisor - Truckload Solutions

AIT Worldwide Logistics, INC.

parental leave, sick time, tuition reimbursement, 401(k)

United States, Illinois, Itasca

2 Pierce Place (Show on map)

Sep 11, 2025

Operations Supervisor - Truckload Solutions

2025-6014

Position Type

Regular Full-Time

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Operations Supervisor will be responsible for training and developing employees, assigning work to others and acting as a resource to the employees. Additionally, this role involves managing relationships with service providers and partners throughout North America. This role is considered a working Supervisor position and will also assist, as needed, to complete the work of the department in addition to daily shipment processing.

Responsibilities

Responsible for overseeing operations during evening and weekend shifts including planning, covering and tracking shipments for on-time pickup or delivery, load acceptance, customer communication and being the initial point of contact for any escalations

Research and resolve customer inquiries and challenges on truckload shipments
Actively monitor and respond to customer emails regarding specific needs and basic operations are being responded to in addition to providing quotes for upcoming shipments
Effectively supervise, develop and coach the team within job performance, assignments and cross-training in addition to managing staff schedules in order to maximize productivity and minimize expenses
Assist in identifying and improving processes and procedures related to data entry, appointment scheduling, shipment coverage and turnover communication
Build strong partnerships through proactive communication with truck carriers, internal/external customers, sales team and vendors
Responsible for directly booking and monitoring status of shipments, as needed
Accountable to further escalate larger challenges to senior leadership or the correct party necessary (i.e. IT, HR, etc.)
Performs other duties as assigned
Complies with all policies and standards
The wage range for this position is $71,200.00-$102,500.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

Qualifications

Education
* High School Diploma or GED equivalent (Required) and
* Bachelor's Degree (Preferred)

Experience
* 3+ years experience in 3PL or freight brokerage environment (Required) and
* 1+ years experience in directly leading or supervising/managing a team (Required)

Knowledge, Skills, and Abilities
* Transportation Management System (TMS) Medium
* Microsoft Office Suite Medium

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.