Medical Associate - Graduate From An Accredited Medical Assistant Program - Brooklyn

NYU Langone Hospital-Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Associate, Medical.

In this role, the successful candidate The Medical Associate performs supportive services to providers and clinical staff in the care of patients in the ambulatory care setting in accordance with the policies and procedures of NYULH-Brooklyn.

Job Responsibilities:

1. Demonstrates knowledge and skills necessary to provide care based on physical, psychosocial, educational, safety and age-related criteria pertinent to the patients served in his/her assigned area.
2. Registration functions in accordance with Registration polices including, but not limited to:
   1. Responsible for patient check-in and check-out.
   2. Translation needs & documentation.
   3. Gathers all patient demographic related data and materials from patients and/or their representatives.

d) Verification of Primary Care Provider.

e) Calls patients to confirm appointments.

f) Obtains insurance information (ID card, member/group #s, etc.), verify insurance eligibility electronically,

g) On subsequent visits, ask them to verify demographic info and makes any necessary edits.

h) Web enables all eligible patients for the patient portal.

1. Ensure patients review and sign electronic patient related documents including

consent, financial agreement, HIPAA, HIE, etc.

1. Follow up with patients and/or their representatives, physician offices, etc. to gather missing data and materials to complete the intake process or refer to more senior level staff. Scan all necessary documents (insurance cards, lab requisitions, faxed reports, etc.) into the intake EMR system.
2. Greets all patients, family or other related individuals while maintaining excellent

customer service and professionalism at all times. Including observations and alerts the nursing staff of patients who appear in need of urgent care

1. Retrieves laboratory and ancillary test results from the computer or contacts the lab for retrieval of the information for the providers
2. Completes, retrieves and/or prints patient forms and attends staff meetings and reviews/signs minutes of meetings not attended. Maintains competence through in-service and. educational programs.

1. Demonstrates EMR competency and has ability to handle emergency situations
2. Obtains vital signs, height, weights, head and chest circumferences and documents accurately as needed in addition to performs venous phlebotomy/blood draws-clinical functions of general medical assistants
3. Works in conjunction with the healthcare team, participating in site improvement efforts and accepting coverage assignments. Maintains cooperative and professional relationships with providers, nurses and office and clinical staff. Understands integral role as part of a healthcare team and is an active participant regarding patient workflow and barriers to care and safety concerns
4. Monitor inventory of front desk supplies (paper, appointment cards, etc.) and communicate to supervisor or manager when to reorder/restock
5. Telephone functions in accordance with telephone policies including, but not limited to:
   1. Answer phones timely in a pleasant and professional manner including identifying the facility's name and registrar's first name.

b) Identify the nature of the call and act appropriately.

c) Take messages as necessary.

d) Directs caller to appropriate person or area.

e) Perform outreach phone calls as directed by supervisor

1. Demonstrates a sensitive and supportive attitude towards patients, families and/or significant others and provides translation communication as needed to facilitate the patient and provider interaction.
2. Reports problems or concerns such as patient complaints, process workflows/conflicts, need for further skill training and/or other work-related matters to their supervisor
3. Maintains adequate inventory of supplies
4. Flexible with reassignment to other laboratory locations as needed
5. Records daily maintenance and temperature charts.
6. Performs other related duties as required.

Minimum Qualifications:
To qualify you must have a High School Diploma and Graduate of an accredited Medical Assistant program, BLS certified and Medical Assistant Certificate Required
Preferred Qualifications:
1-2 Years outpatient ambulatory care experience, Spanish speaking

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital-Brooklyn is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $49,590.13 - $54,707.94 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here