Clinical Administrative Coordinator

This position follows a hybrid schedule with three (3) in-office days per week. Our office is located at 3131 Camino Del Rio North, Suite 700 San Diego, CA 92108.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, dataand resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefitsand career development opportunities. Come make an impact on the communities we serve as you help us advance health optimizationon a global scale. Join us to start Caring. Connecting. Growing together.

The Clinical Administrative Coordinator provides routine administrative support to the TERM clinical team, including but not limited to processing CFWB authorizations, CFWB treatment plans and evaluation reports, Probation evaluation reports, responding to the provider line, and demonstrating exceptional customer service. The Clinical Administrative Coordinator plays a key role in building professional relationships with external stakeholders, internal customers, and collaborates with other departments within Optum.

This position is full-time (40hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 3131 Camino Del Rio North, Suite 700 San Diego, CA 92108.

We offer on-the-job training. The hours during training will be 8:00am to 5:00pm PST, Monday - Friday.

Primary Responsibilities:

• Data entry of Child and Family Well-Being referrals, authorizations, and treatment plans; Probation and Child and Family Well-Being evaluation reports; and Probation minute orders.
• Provider outreach for CFWB therapy and evaluation referrals; documentation of outreach in designated data system; coordination of referrals with clinical staff.
• Processing authorizations and all work products within the establish TAT.
• Researching client-related health information using internal electronic health record systems.
• Updating and validating client information in the designated database as needed.
• Efficiently answering incoming calls and providing prompt and courteous service to customers and guests.
• Interprets and responds clearly and effectively to verbal requests over the phone or in person, and to verbal or written instructions/inquiries/requests in a timely manner.
• Assists with shared coverage of mail/scanning/electronic filing.
• Scanning of documents for retention; filing of documents; purging documents; and sorting through incoming faxes.
• Assists with shared coverage of the TERM work product processing in accordance with policies and procedures and within the established TAT.
• Operates a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, calculator, shredding machine and photocopy machine.
• File data and perform other routine clerical tasks as assigned and for other departments as needed.
• Assist with running CFWB and Probation reports and completing quality assurance of these reports.
• Navigates phone system and provides coverage of the TERM phone line and voicemail; receives inbound calls, makes outbound calls, and documents activity appropriately.
• Accurately direct Optum visitors and incoming calls to appropriate staff member or department within Optum; take messages as needed.
• Position requires access to electronic applications and documents which include Individually Identifiable Health Information and Personal Health Information.
• Proficiently uses desktop computer applications (e.g Excel, Word, Outlook, Teams, Adobe) to enter information, summarize information, and communicate with others.
• Other assistance to clinical team as needed with overall direction from TERM Manager or CAC Supervisor.
• Other duties as assigned by TERM Manager or CAC Supervisor.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18+ years of age or older
• 1+ years of office work using telephone and computers as primary job tools and/or customer service experience
• Experience in data entry
• Ability to gain and maintain access to the County of San Diego's electronic health record
• Experience with computers and Windows based programs including Microsoft Office Applications, database management
• Ability to work full-time (40hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime our office is located at 3131 Camino Del Rio North, Suite 700 San Diego, CA 92108.

Preferred Qualifications:

• Experience in Healthcare industry
• Experience working in a fast-paced environment

Telecommuting Requirements:

• Reside within commutable distance to the office at 3131 Camino Del Rio North, Suite 700 San Diego, CA 92108
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Strong written and verbal communication and customer service skills
• Excellent typing skills with strong attention to detail

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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