Manager, Billing Systems & Quote-to-Cash

Alvaria is seeking a Manager of Billing Systems & Q2C Operations to join our dynamic team. In this role, you will own the implementation, administration, optimization and execution of the company's billing platform and end-to-end Q2C process. The ideal candidate will seamlessly bridge systems knowledge with superior process excellence, supporting a cross-functional team including Sales, RevOps, Finance, Accounting and Product. This role will report to the VP, Finance.

• Billing System Implementation:
  • Lead the implementation of a new Q2C platform
  • Oversee data migration, validation and end-to-end testing
  • Manage the initial configuration and define process workflows
• Billing System Administration:
  • Serve as the primary administrator of the company's billing platform, including configuration, user access, data integrity and system upgrades
  • Partner with IT and vendors to troubleshoot and resolve system issues
  • Evaluate and implement enhancements to support scalability and automation
• Q2C Process Ownership:
  • Manage the full Q2C lifecycle, including quote, billing, collections and revenue recognition handoffs
  • Ensure processes align with contractual terms, revenue policies and internal controls
  • Partner with Sales, RevOps and Customer Success teams to ensure accurate and timely handoffs throughout the customer lifecycle including initial sale, expansions and renewals.
• Operational Excellence & Controls:
  • Develop and enforce standardized processes, policies, controls and documentation for Q2C activities
  • Ensure compliance with GAAP and company policies
  • Monitor and analyze Q2C KPIs driving continuous improvements
• Cross-Functional Collaboration:
  • Partner with the Accounting team to ensure billing aligns with revenue recognition requirements
  • Collaborate with FP&A to provide accurate billing and cash flow forecasting inputs
  • Align with sales and revops to ensure processes align with GTM strategy and accelerating the sales cycle

• Educational Background: Bachelor's degree in Accounting, Finance, Business Administration, or related field
• Experience: Minimum of 5 years of experience in billing, finance operations, revenue operations, or related role. SaaS or subscription-based business model required.
• Software Proficiency: Hands-on experience implementing and administering quoting, billing and/or ERP systems (e.g. Maxio, Netsuite, SFDC Revenue Cloud, Zuora, etc.)
• Control Framework: Knowledge of GAAP, SOX and internal controls.
• Experience in Complex Environments: Experience in large, multinational, multi-currency organizations is highly desirable.
• Collaboration: Strong interpersonal and communication skills to partner across Finance, IT Sales and Operations.