Field Support Engineer (Remote)

Field Support Engineer

Position Type: Direct Hire

Position Location: Austin, TX (Remote/Home-Based)

Position Salary: $60,000 - $85,000 (Depending on Experience) + Bonus

Responsibilities:

• A leading provider of SMT automation machines and software is seeking a skilled and experienced Field Support Engineer.
• Crucial for troubleshooting, installing, repairing, and programming industrial machines and software at customer sites.
• The company provides comprehensive training to ensure you are well-equipped for success.
• Provide on-site and remote engineering support to ensure optimal performance at customer manufacturing sites.
• Perform installations, repairs, retrofits, reconfigurations, and programming of industrial machines and software.
• Assist clients with network configuration and administration, including the setup of Windows & Database servers.
• Accurately document service logs to maintain comprehensive reporting.
• Conduct customer training on the company's software products as required.
• Respond to after-hours, on-call technical support requests for customer emergencies.
• Ensure services are provided following company policies, protocols, and service manuals.
• Escalate issues or suggest improvements to maintain and enhance company quality standards.

Requirements:

• Bachelor's degree a minimum; Engineering or Science background is preferred; Higher education is a plus
• 2+ years of field support experience, with strong expertise in electrical and mechanical diagnostics/repairs.
• Proficiency in supporting Windows OS, including operating, installing, and configuring.
• Willingness to travel as needed up to 75% expected.
• Experience with Microsoft SQL and Linux is a plus.
• Prior experience in semiconductors and Surface Mount Technology (SMT) is highly desirable.

Benefits:

• Full Benefits (Medical, Dental, Vision)
• 401K + Matching
• Bonuses
• PTO

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Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.