Technical Account Manager

About the Role:

Are you an individual with a robust technical acumen coupled
with a dedicated customer-service orientation? Join Yardi as a Technical
Account Manager on our dynamic Senior Living team and become an integral part
of revolutionizing senior living experiences. As a Technical Account Manager
(TAM), you will be a proactive partner empowering our esteemed clients with
top-tier consultative insights, seamless implementation processes, ongoing
system support, and tailored professional services. As a Technical Account
Manager at Yardi, you'll enjoy a collaborative and growth-oriented environment
while spearheading the transformation of the senior living landscape.

What You'll Do:

• Lead software implementation, configuration, and deployment
  of Yardi products for assigned clients
• Provide expert guidance on product features, best practices,
  and strategic solutions tailored to client needs
• Analyze client operations to identify opportunities for
  optimization and improved outcomes
• Manage and resolve complex or escalated software issues,
  collaborating closely with internal teams
• Build strong client relationships by delivering proactive,
  consultative support and identifying growth opportunities

Who You Are:

• Bachelor's Degree in Business, Finance, Math, or
  Computer/Engineering Sciences; or an equivalent combination of education and
  experience
• Two (2) years of technical or client support experience
• Advanced knowledge of Yardi domain or significant experience
  in relevant industry
• Demonstrated ability to independently manage and resolve
  client issues and requests
• Advanced technical and product knowledge of one or more
  Yardi software products
• Knowledge of accounting practices
• Understanding of the property management or relevant Yardi
  supported industry and industry best practices
• Competence in one or more of the following areas: Microsoft
  operating and network system operation, relational databases, or SQL/Oracle
  language
• Independent, sound decision making, critical thinking, and
  problem-solving skills
• Proven time management and organization skills
• Excellent written and oral communication skills
• Client-centered commitment and focus
• Excellent interpersonal skills
• Ability to meet critical deadlines and prioritize multiple
  tasks in a fast-paced environment
• Collegial, team-oriented disposition with the ability to
  establish cooperative working relationships with all levels of employees and
  clients
• Proficiency in Microsoft 365 desktop applications

Ideal to Have:

• Ability to configure and manage networks and peripherals
• Experience with HTML/Cloud Services

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created
a team of over 10,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

If you are looking for a rewarding career that combines
technical prowess and outstanding customer service, this is the opportunity
you've been waiting for. Join us and be part of a team that empowers clients
worldwide with innovative solutions and exceptional service!

#TeamYardi. #YardiCareers #hiring

Annual Salary Range: $72,800 - $76,440

All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

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