Facility Systems Support Associate

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

About This Role:

Key Accountabilities:

1. System Support & User Assistance: Support users of facility systems by providing basic technical help, maintaining

data accuracy, and assisting with user training. Work is guided by senior team members and follows established

procedures.

* Provide basic technical support for users of assigned systems and applications, including user access and

troubleshooting

* Contribute ideas to project planning discussions and assist with projects under the direction of senior

team members or management

* Coordinate and deliver training on system usage and updates, including the creation of training

documentation to support staff learning

* Maintain occupancy data in Archibus and communicate directly with staff about changes when needed

* Assist with testing for system upgrades and enhancements

2. Facilities Data & Drawing Support: Assist with facility drawing updates and data entry using AutoCAD, Revit, and

Archibus. Ensure updates follow FNBO standards and are reviewed by a senior staff member.

* Perform routine facility drawing updates using AutoCAD and Revit

* Follow FNBO standards for drawing integration, room numbering, and space polylining

* Update facility data in Archibus as directed

* Check for Autodesk software updates and coordinate with IT for installation

3. Reporting & Documentation Support: Support documentation and report development to enhance data

accessibility and performance tracking under supervision.

* Maintain and update reports using existing report structures and data elements

* Assist in creating ad hoc reports with guidance from senior team members

* Support report scheduling and distribution using SAP BusinessObjects BI 4.3

* Maintain and update procedural documentation to ensure accuracy

4. Compliance & Professional Conduct: Understand and comply with bank policy, laws, and regulations, as applicable

to job duties. Follow internal policies and procedures, complete required training, and maintain professional

behavior in all interactions.

* Complete compliance training and adhere to internal procedures and controls, as required * Report any known violations of compliance policy, laws, or regulations * Complete special projects assigned within allotted time frames * Be accountable for continuous best efforts to complete the job assigned * Be proactive and respectful in all relationships and exercise a willingness to be a resource to colleagues * Practice FNBO values and support goals and strategic plans

The Ideal Candidate for This Role:

Required:

* 1+ years of experience in technical support, data entry, or training

* Experience using Microsoft Office 365 tools (e.g., Outlook, Excel, Teams)

* Ability to provide technical support and assist users in resolving application issues

* Strong attention to detail, organizational skills, and customer service orientation

* Strong communication skills with the ability to deliver training to large groups and create user-friendly

documentation

* Demonstrated ability to work collaboratively within a team

Desired:

* Bachelor's degree in Business, Information Management, Architecture, or a related field

* Familiarity with facility management systems or practices

* Experience with Archibus, SAP BusinessObjects, AutoCAD, and/or Revit

* Ability to write basic SQL queries

* Ability to leverage AI tools and utilize prompting techniques to enhance problem-solving and streamline

project workflows

Compensation:

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.