Request to Recruit
| Position Title |
Retail Manager |
| Location |
Boone, NC |
| Faculty Rank |
No |
| Provide Rank |
|
| Position Number |
083831 |
| Department |
Campus Dining - Cascades Cafe - 170440 |
Position Summary Information
| Minimum Qualifications |
- Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
- Minimum of 2 years of experience in retail management, preferably in the food service industry.
- Strong leadership and supervisory skills with the ability to motivate and inspire a team.
- Excellent interpersonal and communication skills, both verbal and written.
- Proficiency in Microsoft Office applications and point-of-sale (POS) systems.
- Knowledge of health and safety regulations and food service sanitation practices.
- Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as needed.
|
| License/Certification Required |
ServeSafe for Managers tor other
ANAB-
CFP Accredited Food Safety Manager Certification preferred, or ability to achieve certification in first 90 days |
| Preferred Qualifications |
|
| Essential Duties and Responsibilities |
Operations Management:
- Oversee the day-to-day operations of the assigned retail outlets, including staffing, inventory management, and customer service.
- Ensure compliance with health and safety regulations, sanitation standards, and food quality requirements.
- Develop and implement efficient operating procedures to optimize productivity and minimize waste.
- Monitor sales performance and implement strategies to drive revenue growth.
Team Leadership:
- Recruit, train, and supervise retail staff, including baristas, cashiers, and food service workers.
- Provide ongoing coaching and feedback to team members to enhance their performance and professional development.
- Foster a collaborative and inclusive work environment that promotes teamwork and employee engagement.
Customer Service Excellence:
- Ensure that all customers receive prompt, courteous, and efficient service.
- Address customer inquiries, concerns, and complaints in a timely and professional manner.
- Implement initiatives to enhance the overall customer experience and loyalty.
Financial Management
- Monitor budgetary targets and control costs through effective resource allocation and expense management.
- Conduct regular financial analysis and reporting to track sales trends, expenses, and profitability.
- Identify opportunities for cost savings and revenue enhancement.
Quality Assurance:
- Maintain high standards of product quality, presentation, and consistency.
- Conduct regular inspections and audits to ensure compliance with brand standards and university policies.
- Collaborate with the culinary and procurement teams to source high-quality ingredients and products.
|
| Type of Position |
Full Time Position |
| Staff/Non-Faculty |
Staff/Non-Faculty |
| VISA Sponsorship? |
VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S. |
| Appointment Type |
1.0 |
| Work Schedule/Hours |
Campus Dining is a Sunday - Saturday, 6:00 am - 11:00 pm operation. Operations are reduced during university breaks. Employees are scheduled two days off each week based on business need. Days off may not be consecutive days off. Schedule varies on the d |
| Number of Hours Per Week |
40 |
| Number of Months Per Year |
12 |
| Mandatory Staff |
Yes |
| Suggested Salary Range |
$50,000 - $55,000 |
| Physical Demands of Position |
Standing for long periods, bending, stooping, pushing, and pulling. |
Posting Details Information
| Posting Date |
09/24/2025 |
| Closing Date |
|
| Open Until Filled |
Yes |
| Evaluation of Applications Begins |
09/29/2025 |
| Proposed Date of Hire |
10/16/2025 |
| Special Instructions to Applicants |
For consideration please submit the following:
- Resume
OPTIONAL Cover Letter
Please provide a list of references with contacts in the body of the application |
| Search Chair Name |
Charlie Wallin |
| Search Chair Email |
wallincr@appstate.edu |
| Quick Link |
https://appstate.peopleadmin.com/postings/52234 |
| Posting Number |
201501691P |
|
Appalachian State University
Oct 18, 2025