Associate Product Support Engineer

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

B&R is seeking an Associate Product Support Engineer to join the Product Support team. The Product Support Engineering team assists customers and internal teams with technical issues related to B&R's products. They act as the bridge between the development teams and the end-users, ensuring customer satisfaction through timely issue resolution, product knowledge sharing, and continuous improvements to the product's functionality. This role is responsible for providing expert-level technical support to customers, partners, and internal teams. They handle complex troubleshooting, analyze problems, and work closely with development teams to resolve technical challenges. They also contribute to the improvement of product documentation, providing feedback for product enhancements, and ensuring that end-users can achieve the full potential of B&R products and services.

The work model for the role is: #LI-Hybrid in our Alpharetta, GA office.

Your Role and Responsibilities:

• Begin as a trainee within B&R trainee program to learn what B&R has to offer in both hardware and software solutions.
• Develop a strong technical understanding of company products to deliver expert-level support and guidance.
• Diagnose, troubleshoot, and resolve complex hardware and software issues for customers and partners.
• Manage and document all support cases using engineering tools such as Jira and Confluence.
• Collaborate with cross-functional engineering and development teams to analyze root causes, escalate issues, and drive long-term solutions.
• Provide detailed technical feedback to R&D and Product Management to improve product design, reliability, and usability.
• Create and maintain technical documentation, including troubleshooting guides and knowledge base content.
• Deliver technical training for customers and internal teams to ensure effective product adoption and operation.
• Partner with Sales and Application Engineering to define product specifications, build demo hardware, and support customer visits or field evaluations.
• Continuously identify process and product improvement opportunities through engineering analysis and customer insights.
• These responsibilities and duties are not exhaustive. Product Support Engineers may be asked to perform tasks beyond what is specifically mentioned here and responsibilities can evolve based on business needs.

Our Team Dynamics

B&R offers an excellent opportunity to work for an international company with a great reputation. You will be part of a fun, dynamic team, focused on providing support to our sales teams. In preparation for the role, B&R offers an intensive training program that includes product knowledge, logistics processes, and sales support tools and resources.

Qualifications for the Role:

• Bachelor's Degree in Engineering (Electrical, Mechanical, Mechatronic, Computer Engineering or related technical field preferred).
• Interest and/or exposure in the following areas are preferred: motion control systems, programming languages (ladder diagram, structured text), Windows operating systems, real-time operating systems, PC- and PLC-hardware applications, mechanical and electrical systems and physics; Application development experience in a high-level language preferred
• Excellent written/verbal communications skills and customer service skills
• Problem-solving and critical thinking skills
• Ability to work efficiently both independently and as a part of a decentralized team
• Domestic and international travel; up to 10% in North America; occasional International. Travel can include short-notice service trips (1-5 day duration, typically less than 3 days). In addition, occasional training or internal meetings at other company locations; valid US passport with no travel limitations is required.
• Applicants must be authorized to work permanently in the US without sponsorship now or in the future

What's in it for you?

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You'll be part of a team that values your voice and celebrates your progress.

Benefits: Our benefits? Competitive, comprehensive, and crafted with you in mind.

More about us
B&R Industrial Automation is a leading developer and manufacturer of control systems for the industrial automation market. The company was founded in 1979 in Eggelsberg, Austria, and specializes in a complete range of innovative Programmable Controllers, Industrial PC's, Operator Interfaces, Servo Drives and Motion Control products. The North American subsidiary, B&R Industrial Automation Corp., was founded in 1987 in Roswell, GA, and is responsible for all North American sales activities, as well as supporting our customers with engineering and technical expertise.

B&R North America is also supported by our regional offices in Chicago, IL; Los Angeles, CA; Boston, MA; and Milwaukee, WI; as well as Toronto and Montreal in Canada. In addition, B&R goes to market through our automation partners, a distribution network consisting of independent companies, each with an exclusive B&R sales territory. B&R has over 4,000 employees worldwide and more than 200 sales offices in 70 countries. In June 2017, B&R was acquired by Asea, Brown, and Boveri (ABB), a worldwide technology leader based in Switzerland with over 132,000 employees and over $32B in annual sales.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. MyBenefitsABB.com

#ABBCareers #RunwithABB #Runwhatrunstheworld #LI-KP1

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.