Service Scheduling Coordinator

At MacDonald-Miller Facility Solutions ("MacMiller"), the Northwest's leading mechanical contracting firm, we design, deliver, and service HVAC, plumbing, and automation system solutions for commercial buildings. With more than one thousand employees across ten offices, there's a breadth and variety of work to keep you engaged and inspired.

We have a well-respected history of exceeding our customers' expectations and executing with distinction. Our clients trust their toughest projects to our integrated teams, including:

• New Construction - Engineering, fabrication, and installation of mechanical systems for new projects, following lean construction practices.
• Special Projects - Retrofits and mechanical repairs for existing buildings to create new efficiencies.
• Service - Scheduled preventive maintenance ensuring tenant comfort and 24/7 emergency response.
• Building Performance - Control systems, fault detection, energy services, and remote monitoring.
• Performance Contracting - Sustainable Solutions: Acting as the Prime Contractor, we deliver design-build, energy-efficient solutions in the built environment for both private and public sector clients.

People love to work at MacDonald-Miller because we all share the same Core Culture Values:

Collaboration - Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings unique strengths that help us achieve our shared vision.

Dedication - We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.

Safety - Everyone deserves a safe workplace. Safety is more than hard hats and boots; it's an attitude and an environment we create. Every day, everyone goes home to their families.

Community - We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together, we create an environment that is welcoming, caring, and trusting.

Innovation - We are committed to continuous, creative problem-solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.

Fun! - Taking the work seriously but never taking ourselves too seriously. It's possible to be both serious professionals and good-natured people you enjoy working with - we strive to be both.

Service Scheduling Coordinator
This is where you come in.

We're seeking a Service Scheduling Coordinator to support our commercial HVAC Technicians and Service Coordination team. In this role, you'll be responsible for scheduling and maintaining accurate records for service schedules, resources, equipment, and information for the field service team.

As a key member of our Service Division, you'll play a crucial role in communicating emergency services and ongoing maintenance activities within an assigned geographic area. This position requires strong, collaborative communication with customers, technicians, and teammates, ensuring that tasks are evaluated and prioritized in a fast-paced and ever-changing environment.

In return for meeting ambitious goals, you'll be rewarded with increased responsibilities, abundant growth opportunities, and more freedom than you've likely experienced in previous roles.

• Effective Triage - Evaluate and prioritize work and service requests continually, and communicate with technicians to provide necessary information for each dispatch.
• Organizational Follow-Through - Monitor backlog of maintenance and incomplete work in progress, maintain records and information of all requests and dispatches, and be a strong team player.
• Clear Communication and Partnership - Keep your team and stakeholders informed to build trust and strong working relationships.

The Service Scheduling Coordinator role reports to Marcia Cerna, Service Coordination Supervisor, as part of a collaborative team working on various projects and initiatives to support our growing business.

You should have:

• A proven track record of delivering excellent customer service, even under pressure.
• The ability to prioritize calls according to urgency and importance while keeping stakeholders informed of schedule changes and responding to inquiries.
• Extensive experience with office software, including MS Word, Excel, and Outlook.
• Knowledge of HVAC systems (nice to have, but not required).

And everyone you work with should describe you as:

• Having a great attitude and taking high ownership of your work.
• Thriving in fast-paced, deadline-driven environments with strong client-facing and teamwork skills.
• Exceptionally organized, with strong multitasking and time-management abilities.
• Using sound judgment and critical thinking skills.

And you should be motivated by:

• Empowering yourself to learn new things - if you need constant handholding or a micromanager, this isn't the place for you.
• Working in a lean, results-oriented environment where you're encouraged to take on more and achieve more every year.
• Having fun in an environment that values transparency, innovation, and support.

Compensation:
$27-$35 per hour.

Benefits:
MacDonald-Miller Facility Solutions proudly provides comprehensive employee coverage, including:

• Medical, dental, and vision insurance for employees (coverage available for dependents with shared premium).
• 401(k) retirement plan with company matching.
• Paid time off (vacation, sick leave, and holidays).
• Disability income protection, including short-term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program (EAP).

Where You'll Work
Our Redmond office, located at 15207 NE 95th Street, Redmond, WA 98052, is a key part of our Pacific Northwest operations. This location offers convenient access to major routes, on-site parking, and a collaborative workspace designed to support innovation, efficiency, and connection across teams.

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.