Guest Services Attendant III

Position Summary:

The Guest Services Attendant III is responsible for day-to-day front desk support and team oversight in the absence of manager/coordinator's presence. Specific tasks and expectations include demonstrating customer service excellence, supporting the front desk team with smooth and efficient transactions, member engagement, and problem solving. Hands-on assistance with new hire onboarding and general administrative back-end support are required.

Duties and Responsibilities:

• Provide great customer service to the community; see that all customers, clients and members are given prompt and courteous service.
• Provide leadership and oversight of front desk area in the absence of manager or coordinators.
• Must be able to handle cash, make change and operate the POS/Traction Rec system. Will consistently use and demonstrate established procedures with customers, clients, staff, and members.
• Receive and handle incoming telephone calls, transfer professionally and in a timely manner to appropriate department or staff. Respond to emails in a professional and timely manner.
• Maintain progressive knowledge of all programs and facilities and encourage learning at front desk.
• Coordinate time and be available to shadow and support the development of new hires.
• Assist with and facilitate the scholarship application process; including review and approve or deny.
• Maintain order and cleanliness at the Point of Sale (POS) stations and kiosks.
• Secure the POS area at the open and close of shift.
• Work collaboratively with Member Services Team to make phone calls to collect payment.
• Open and close tills and assist others in till processing.
• Apply Credit to accounts as needed.
• Efficiently process memberships of all types, including the addition and removal of discounts.
• Provide administrative support to include filing, data entry and mailing.
• Adhere to RJKCCC operations as well as all policy procedures as adopted by Administration.
• Observe all safety rules and regulations.
• Attend staff meetings as assigned. Be prepared to support meetings and training content.
• Maintain confidentiality and professional standards in regard to money handling, confidential information, and customer service.
• Other duties as assigned.

General Qualifications and Proficiencies:

• Desire and ability to participate in the mission of The Salvation Army.
• High school diploma or GED equivalency.
• Previous cashier and/or customer service experience.
• Computer software application experience helpful. Ability to use new software programs with basic training. Proficient typing skills.
• Ability to communicate effectively with members and staff.
• Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members and staff.
• Must have command of the English language and possess excellent verbal and written communication skills.
• Ability to organize and manage information and people.
• Must be able to function effectively with minimal supervision and as part of a team.
• Work well and stay motivated with minimal direct supervision.
• Always abide by TSA policies and procedures.
• Ability to thrive in a team centered environment.

Physical Requirements:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers and reach overhead.
• Ability to operate telephone and desktop computer.
• Ability to lift up to 40 lbs.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Equal Employment Opportunity: Minorities/Women/Disabled/Protected Veterans