Salesforce QA/Test Engineering Lead

Job Description:

WHY CHOOSE US?
Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW ABOUT THE JOB:
The American Red Cross is seeking a motivated and detail-oriented Salesforce QA Engineer Lead with expertise in both manual and automation testing to join our Salesforce Biomed Quality Assurance team. The Salesforce QA & Testing Lead will be responsible for ensuring quality releases are delivered in a timely manner to internal Red Cross customers. This position will lead a dedicated team of Salesforce QA engineers and testers, and will be responsible for manual QA Processes, establishing test automation best practices and the configuration of automated test infrastructure that will allow the team to regression test enhancements and bug fixes with a high degree of confidence and quality.

The Salesforce QA & Testing Lead will work with the team to build a library of test automation for various Salesforce instances using off-the-shelf ALM and CI (automation) toolsets. The QA team is responsible for delivering stable, tested code/configuration to production during release windows every sprint. This role requires careful coordination with the development team to ensure all bug fixes are checked in, each environment is stable and ready for use, customer communication is ongoing and open, and releases are properly tested, documented, and validated. You will be responsible for providing technical guidance, mentoring, and leading the team towards successful delivery of both enhancement and run & maintain projects.

The work location for this position is 100% virtual/work from home. While the position can be worked from anywhere in the United States and will work an East Coast hours. This position will also need to work extended hours/on call support as needed to support any major outages or off-hours releases

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
* Lead the Salesforce QA team to define test strategies, tasks, estimates and testing execution to meet stakeholder requirements.
* Act as project leader and instruct and check the work of test engineering staff.
* Develop, implement, maintain, enhance and execute test plans, test scripts and test methodologies to ensure compliance with system specifications.
* Perform in-depth and detailed investigations into data quality issues to discover the source of problematic data and then suggest and develop solutions to improve/correct the data and reduce or eliminate the source of error.
* Maintain contact with outside vendors and 3rd party consultants in development and execution of test plans.
* Work closely with software developers to develop test specifications and build test cases to rigorously test product functionality and investigate all potential product test failures.
* Verify and validate defect fixes
* Support User Acceptance Testing (UAT)
* Perform complex test engineering activities throughout assigned software life cycle.
* Document test results, analysis reports, logs, and metrics.
* Recommend program improvements or corrections.
* Hands-on contributing tester in addition to team leadership responsibilities
* Perform API testing (Postman), accessibility, mobile and browser, and UI testing.
* Troubleshoot and resolve production issues.
* Actively participate in design and sprint planning sessions, offering relevant solutions and input.
* Estimate level of effort for stories and/or epics based on business requirements and knowledge of the platform.
* Other responsibilities as assigned

Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.

Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
* 8+ years of experience in manual and automation testing with expertise in Salesforce testing
* 3+ years of experience in providing technical guidance, mentoring, and leading QA team members.
* Bachelor's degree in computer science, Information Technology, or equivalent experience
* Experience with Salesforce platform required.
* API, APEX & Lightening testing experience required.
* Understanding of Salesforce architecture (Salesforce Clouds, APIs, integrations, etc.).
* Understanding of the Salesforce product suite including Salesforce1, Service Cloud, Sales Cloud, Experience Cloud (Communities) and AppExchange solutions
* Experience with automated regression testing tool Provar or similar tools like Selenium, Copado Robotic Testing required
* Familiarity with Salesforce metadata, data migration, and release management.
* Experience with DevOps Tools like GearSet, ADO, Flosum, etc.
* Experience with Agile/Scrum methodology and related tools (E.g. Jira) is required
* Excellent communications skills
* Ability to manage time and work effectively within short development cycles
* Ability to work extended hours/on call support as needed to support any major outages or off-hours releases

WHAT WILL GIVE YOU A COMPETITIVE EDGE (preferred qualifications):
* Salesforce Admin & App Builder certifications are preferred.
* Nice to Have - experience with ancillary products including Appinium, Skedulo

* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

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PAY INFORMATION:
The annual salary range for this position is $120K - $135K. We do not offer an annual bonus for this role.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
* Medical, Dental Vision plans
* Health Spending Accounts & Flexible Spending Accounts
* PTO: Starting at 19 days a year; based on type of job and tenure
* Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
* 401K with up to 6% match
* Paid Family Leave
* Employee Assistance
* Disability and Insurance: Short + Long Term
* Service Awards and recognition

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel soclassified.

*LI-EH1

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights