Director, Commercial Order Management Systems

Lantheus is headquartered in Bedford, Massachusetts with offices in Canada, and Sweden. For more than 60 years, Lantheus has been instrumental in pioneering the field of medical imaging and has helped physicians enhance patient care with its broad product portfolio.

Lantheus is an entrepreneurial, agile, growing organization that provides innovative diagnostics, targeted therapeutics, and artificial intelligence (AI) solutions that empower clinicians to find, fight and follow disease. At Lantheus our purpose and values guide our behaviors in all interactions and play a vital role in creating a dynamic environment that contributes to our success. Every employee is crucial to our success; we respect one another and act as one knowing that someone's health is in our hands. We believe in helping people be their best and are seeking to bring together a diverse group of individuals with different viewpoints and skill sets to be a part of a productive and inclusive team.

This position is site-based and requires a presence on-site three days per week.

Position Summary

The Director of Order Management is the enterprise owner of the order-to-cash (OTC) process and platform. This strategic, technical role ensures every order flows predictably from creation through cash - supporting patient access, accelerating therapy delivery, and protecting revenue.

Reporting to the Head of Customer Operations, this leader will define the roadmap, run governance, and drive transformation to keep Lantheus ahead in technology, automation, and customer experience.

Core Responsibilities

* Enterprise Ownership - Accountable for OTC performance: OTIF, order accuracy, cycle time, revenue recognition, and working capital impact.

* Roadmap & Transformation - Build and deliver a multi-year plan for process and platform improvements, introducing automation, predictive analytics, and AI-driven orchestration.

* Governance - Set SOPs, SLAs, and escalation paths. Lead forums to review performance, align stakeholders, and prioritize initiatives.

* Escalation Leadership - Serve as the executive point of contact for major order issues. Lead root-cause analysis and implement durable solutions.

* Customer-First Design - Translate customer and provider feedback into streamlined workflows that improve trust and reliability.

* Technology & Data Stewardship - Oversee architecture, integration, and data quality across Lantheus systems. Ensure reliability, scalability, and security.

* Financial Stewardship - Partner with Finance to prevent revenue leakage, resolve billing holds, and connect OTC performance to financial results.

* Scalability & Continuity - Prepare for new launches, growth, and market expansion. Maintain contingency plans for system or supply disruptions.

* Executive Visibility - Provide clear updates to leadership, highlighting risks, metrics, and required investments.

* Team Leadership - Build, mentor, and develop a high-performing team. Create succession plans and a culture of accountability.

Desired Skills & Experience

* 12+ years leading enterprise order management or OTC platforms with measurable impact.

* Proven ability to brief executives and turn operational data into business decisions.

* Skilled at cross-functional alignment and driving adoption of new systems and processes.

* Experience with solution architecture, APIs, integrations, data governance, and automation.

* Familiarity with GDP, SOX, Board of Pharmacy, and FDA/NRC requirements.

* History of leading incident response and preventing recurrence through process improvement.

* Financial acumen with experience improving DSO, revenue recognition, and working capital.

* Strong people leader with a track record of building and developing high-performing teams.

* Agile and human-centered design experience to deliver scalable, user-focused solutions.

* Ability to anticipate business needs and prepare platforms for global growth.

Key Success Measures

* Operational: Higher OTIF, shorter order cycle times, fewer errors, increased first-time-right rates.

* Financial: Faster revenue recognition, fewer billing blocks, improved DSO, reduced revenue leakage.

* Customer Experience: Higher satisfaction scores, fewer escalations, seamless new product launches.

* Technology: Delivery of roadmap initiatives, increased uptime, automation adoption, and better data quality.

* Leadership: High-performing team with clear KPIs, succession plans, and recognized ownership of OTC strategy.

Core Values

The ideal candidate will embody Lantheus core values:

• Let people be their best
• Respect one another and act as one
• Learn, adapt, and win
• Know someone's health is in our hands
• Own the solution and make it happen

Lantheus is an equal opportunity employer that provides a workplace free from discrimination. All qualified applicants and employees are considered without regard to race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Lantheus Talent Acquisition team at talentacquisition@lantheus.com.