Sr Collection Specialist

Founded in 1898 and headquartered in Chicago, IL, GATX Corporation (NYSE: GATX) is an industry leader with 125+ years of success-success that is powered by our people. We are proud of our high-performance culture, hard-working and enthusiastic management team, and beautiful office space in the Willis Tower.

At GATX, we hire the best and offer our employees a dynamic, energetic, collaborative environment to enable them to make an impact from day one. Enjoy the perks and benefits of a global company with the close-knit culture and community of a much smaller one. In the same way we strive to empower our customers to propel the world forward, we are dedicated to providing our people with the tools and resources they need to advance in their careers.

The Sr Collection specialist is responsible for managing and collecting receivables for a portfolio of customers in North America. Responsibilities encompass calling customers, researching billing and cash application issues, and performing customer account reconciliations.

Qualified candidates who are currently Wells Fargo Rail employees will be given priority consideration over other external applicants.

Monitor customer balances using accounts receivable and cash receipt reporting to identify and prioritize customer balances in need of collection action.
• Contact customers (via phone and email), applying timely, diligently, and appropriate collection efforts to address balances past due.
• Identify and resolve past due balances and short payments by researching billing, cash application and adjustments utilizing various contacts at the customer's organization and within GATX. Own the entire process to bring the matter to resolution.
• Communicate account status to management timely and accurately in format and level of detail required
• Prepare documentation and process routine transactions for customer portfolio
• Perform other projects or duties as assigned by the Manager / Director

• Some college and/or work experience of 3-5 years in credit/collection and/or customer service fields. Knowledge and understanding of rail billing process is extremely helpful.
• Proficiency and / or work experience in collections.
• SAP experience is extremely helpful.
• Proficiency in Microsoft Excel is essential for managing data, creating reports, using basic formulas and VLOOKUPS.
• Strong attention to detail and accuracy in collections.
• Excellent communication skills, both written and verbal, to effectively resolve any issues related to collections.
• Ability to work independently and manage multiple tasks efficiently.
• Strong problem-solving skills to effectively address any discrepancies or issues.
• Typical knowledge of other Microsoft applications such as Outlook, Word, Teams and other Microsoft Office products.