Room Attendant

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for an individual to be a part of our team and continue its iconic legacy. As a Room Attendant at The Pfister Hotel, you will be responsible for ensuring guest rooms are impeccably clean, comfortable, and welcoming, upholding the hotel's tradition of luxury and elegance.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

* Clean and refresh up to 16 guest rooms per day with efficiency and precision.

* Maintain the Pfister's elevated standards of cleanliness, comfort, and presentation in every room.

* Provide stayover service and replenish guest amenities daily.

* Clean and sanitize bathrooms, dust furniture, vacuum carpets, and change linens with care.

* Keep hallways, carts, and storage areas neat, organized, and free of clutter.

* Use technology (HotSOS app) to follow checklists and complete assigned tasks.

* Report maintenance issues, safety concerns, or lost and found items promptly.

* Support the team by re-stocking carts and assisting with special projects as directed.

* Previous housekeeping experience preferred; luxury hotel background a plus.

* Ability to use cleaning equipment and supplies safely and effectively.

* Physical ability to stand, walk, bend, kneel, lift, stretch, and push/pull carts for an entire shift.

* Flexible schedule availability, including weekends and holidays.

* Professional, well-groomed, and courteous demeanor.

* Basic English communication skills preferred.

* Must adhere to Local 122 Collective Bargaining Agreement regulations, with the option for union membership after 90 days.

* Complimentary, well-balanced meal every shift.

* Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.

* Savings at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas.

* Discounted parking and "two-for-one" Marcus Theatres movie tickets.

* Career growth opportunities, with the ability to transfer between properties while maintaining service credit.

* Early wage access, paid time off, and company-paid life insurance.

* Medical, dental, and vision insurance available after 30 days of employment.

* Employee Assistance Program and 401(k) with employer match.

Job Type: Full-Time, Hourly

Pay Rate: $17.53 per hour

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.