Front Desk Agent

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for a Front Desk Agent to be a part of our team and continue its iconic legacy.

As a Front Desk Agent at The Pfister Hotel, you will be the welcoming face of the hotel, assisting guests with check-in, check-out, reservations, and personalized service. You will ensure each guest feels valued and supported while maintaining the highest standards of hospitality and professionalism.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

* Greet and welcome guests warmly, ensuring a seamless check-in and check-out experience.

* Process reservations, guest requests, and payments accurately and efficiently.

* Provide prompt, courteous responses to inquiries by phone or in person.

* Coordinate with housekeeping and maintenance to ensure guestroom readiness.

* Handle guest concerns with professionalism and escalate issues when necessary.

* Maintain front desk security, organization, and cleanliness.

* Complete daily shift reports and checklists as required.

* Perform other duties as assigned in support of the Front Office team.

* Strong communication skills in English, both verbal and written.

* Previous experience with a Property Management System (such as Oracle) preferred.

* Ability to multi-task and stay organized in a fast-paced environment.

* Previous hospitality or customer service experience strongly preferred.

* Basic math and computer skills required.

* Ability to stand for long periods of time and occasionally lift/carry up to 25 lbs.

* Complimentary, well-balanced meal every shift.

* Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.

* Savings at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas.

* Discounted parking and "two-for-one" Marcus Theatres movie tickets.

* Career growth opportunities, with the ability to transfer between properties while maintaining service credit.

* Early wage access, paid time off, and company-paid life insurance.

* Medical, dental, and vision insurance available after 90 days of employment.

* Employee Assistance Program and 401(k) with employer match.

Job Type: Full-Time, Hourly
Pay Rate: $17.00 per hour

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People," striving daily to create extraordinary experiences for guests and associates alike. With a growing portfolio of 15 U.S.-based hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an Equal Opportunity Employer.