Scheduler

Presbyterian is seeking a Scheduling Customer Service Rep. Schedulers are responsible for providing customer service for patients needing appointments, referrals, messaging assistance, and maintaining patient demographics.

Type of Opportunity: Full Time FTE: 1.0/40 Hours per Week

Work Schedule: Varies Days and Hours

How you grow, learn and thrive matters here.

Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Loan forgiveness through the New Mexico Higher Education Department
• EPIC electronic charting system

This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)

• High school diploma
• One to three years office/business experience, call center experience preferred.

• Provide customer service related to patient triage, appointment scheduling, referrals, messaging, and demographic maintenance

• Respond to incoming calls using skill-based routing to meet quality and performance standards

• Be punctual and maintain consistent call handling throughout shift to resolve contacts on initial encounter

• Conduct outbound calls as needed, meeting quality and quantity guidelines for organizational initiatives

• Build and maintain positive relationships with customers, patients, practitioners, employer groups, and brokers

• Advocate for members/patients and ensure quality service through timely and accurate responses

• Contribute to process documentation and improvement efforts using the Improvement model

• Identify patterns in inquiries and grievances, perform root cause analysis, and report findings to management

• Research inquiries and special projects, providing benefit interpretation and resolution within required timelines

• Use tools such as D.A.R.T., Provider Manual, Pres Online, and Policies and Procedures for accurate information

• Respond to inquiries using Microsoft Word, Excel, or similar databases when appropriate

• Actively participate in team efforts and process improvement initiatives

• Record all interactions including calls, emails, faxes, and walk-ins in appropriate databases

• Assist in coordinating meetings for training, contracting, and reporting with customers or partners

• Manage the encounter process including scheduling, registration, co-pay collection, financial arrangements, charge posting, and reconciliation of collected funds

We're all about well-being, starting with yours.
Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.
Learn more about our employee benefits.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses.

Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.