Product Management Director, Commerce Cloud

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce's Commerce Cloud is a market leader in its category, as recognized by Gartner and other analysts. Commerce is one of the most exciting product areas at Salesforce; E-commerce is a fast-evolving category with a dynamic competitive landscape. We are well-positioned to win in the market, with amazing assets in our portfolio (including B2C Commerce, B2B Commerce, OMS), a diverse and recognizable customer base of world-class companies, and unwavering executive focus.

The Commerce Cloud PM will join our team working with Engineering, UX, and GTM teams to deliver our vision of Connected Commerce. The PM will work with research teams and customers to understand the best product we can deliver, help to define the roadmap, author user stories with clearly defined goals and acceptance criteria, and work directly with scrum teams to deliver on that vision.

You are:

• Experienced with Commerce, purchasing interactions, conversion drivers and related concepts with industry experience

• Passionate about high-quality user experience and creating products that engage and delight

• A patient and persistent advocate for excellence

• Comfortable leading through ambiguity

• Able to inspire a diverse and talented team to do their best work in service of a shared vision

• A pragmatic visionary, comfortable bridging the space between big ideas and down-in-the-weeds details

• Skilled at navigating multiple priorities and making tradeoffs to deliver the highest value to customers

Your responsibilities:

• Manage the product vision, understand our customers' and partners' business needs, spot new opportunities, and turn your insights into a roadmap, backlog, and requirements.

• Be a "source of truth" for and co-own the success of marketing, sales, channel partners, customer support and other teams that help deliver our products to market.

• Work in close partnership with our UX team to turn requirements into world-class design artifacts and with our engineering teams to create technical architecture and actionable work.

• Partner with Engineering to deliver the desired functionality to plan, removing roadblocks as they arise.

• Continuously prioritize work so that we are always focused on what is most important.

• Collaborate closely with other product managers to align features and schedules across our various work streams.

• Above all, do all of the little things that are needed in order to iterate and improve the product.

Required skills and experience:

• 8+ total experience and 5+ years of product management experience; you have delivered successful products to hundreds of thousands if not millions of users - and learned from the mistakes you've made along the way!

• Experience working directly with customers to understand their needs, align their expectations, and balance competing demands.

• Hands-on experience authoring concise, clear epics and user stories for an agile engineering team.

• Strong project management skills.

• Ability to work effectively as part of a distributed remote team.

• Outstanding written and verbal communication skills - you will be the face of the product to a diverse range of internal and external stakeholders.

• Experience with internationalization and localization to serve a global user base.

Highly desirable:

• Software engineering or equivalent technical experience. You don't need to be an engineer, but you should be comfortable having detailed technical conversations and helping make wise tradeoffs.

• Experience with Enterprise B2C software, Order management, marketing, especially Salesforce

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.