New

Service Supervisor - Foristell, MO

Fabick CAT
United States, Missouri, Foristell
1043 North Service Road (Show on map)
Oct 14, 2025
Back Service Supervisor #3653 Foristell, Missouri, United States Apply Apply for this job now! Apply Shift 1st Job Description Company Overview: Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit http://www.fabickcat.com/ Why Work For Us! At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package. Responsibilities: Supervise, support, and coordinate activities of field service technicians in the construction equipment division. Schedule and assign work based on technician skill sets, job priority, and equipment availability. Monitor work in progress, ensuring jobs are completed efficiently, safely, and in accordance with company standards and customer expectations. Provide technical guidance and support to technicians when diagnosing and repairing complex mechanical and electrical issues. Ensure accurate and timely communication with customers regarding job status, delays, and service outcomes. Maintain compliance with all safety, environmental, and company policies and procedures. Review and approve work orders, timecards, service reports, and related documentation for accuracy and completeness. Coach and mentor technicians to support skills development, career growth, and team engagement. Collaborate with parts, sales, and shop service teams to coordinate service operations and optimize customer support. Assist with customer issue resolution, warranty concerns, and field escalation processes. Support continuous improvement initiatives and contribute to service efficiency, technician utilization, and customer satisfaction goals. Requirements Required Experience: Minimum 5 years of experience in heavy equipment service support. Hands-on experience diagnosing, repairing, and maintaining construction or heavy-duty equipment (e.g., excavators, dozers, loaders, etc.) Strong understanding of mechanical, hydraulic, electrical, and powertrain systems Proven field experience Prior experience working as a field service technician or equivalent, demonstrating the ability to work independently in remote or customer jobsite environments Leadership or team coordination experience Experience leading projects, mentoring technicians, or coordinating work within a service team. Ability to prioritize, schedule, and delegate work in a fast-paced service environment. Customer-facing experience Demonstrated ability to communicate clearly with customers about service needs, timelines, and solutions. Strong problem-solving and interpersonal skills. Preferred Experience: 2+ years in a supervisory or formal leadership role Previous experience managing field service operations, supervising technicians, or overseeing job scheduling and workflow Experience with Caterpillar equipment Familiarity with Cat construction equipment and related service practices, tools, and systems (e.g., CAT ET, SIS, VisionLink) Technical certifications or training Completion of Caterpillar technical training programs or certifications in diesel technology, hydraulics, or equipment diagnostics Experience with service management systems Proficiency in using maintenance software such as DBS, ServiceLink, or other dealership management tools Commercial Driver's License (CDL) Preferred for field mobility and transporting equipment or parts when necessary Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 50 pounds. Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.