Operations Manager - CRTF

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we're here to create real change - helping people lead meaningful, fulfilling lives.

Now, we're looking for passionate team members to join us. Here, your work will change lives - including your own. You'll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Schedule: Monday to Friday, 10am-6pm

The Operations Manager oversees daily operations at the Children's Residential Treatment Facility (RTF), ensuring program compliance, safety, and quality care. This role supervises and supports Program Supervisors, coordinates training and staff scheduling, and ensures the consistent implementation of therapeutic interventions and behavior support plans. The Operations Manager also collaborates closely with clinical staff, human resources, and external partners, maintains regulatory documentation, and ensures environmental safety and preparedness. This position is key in driving operational excellence, staff development, and positive client outcomes within the RTF setting. The Operations Manager is responsible for adherence to standards, procedures and schedules established by the Division.

DUTIES AND RESPONSIBILITIES:

• Responsible for supervision, evaluation and training of Program Supervisors and Autism Behavior Support Specialist (ABSS)
• Ensures compliance with day-to-day program operations including implementing and/or overseeing a system of safe practices, following of client's behavior support plans, securing of on-going training for crisis management, physical site safety and fire safety; inspection preparation; vehicle maintenance and other related functions
• Ensures compliance with all regulatory requirements related to building operations, environment of care, staff training and credentialing
• Coordinates with QI to ensure standards are met and maintained
• Coordinates with Human Resources for the hiring and discipline of all personnel, including investigations of disciplinary infractions as needed
• Develops and maintains staff schedules; promotes successful "pairing" of staff with client and/or client with client to ensure successful goal completion
• Oversee clients' daily schedules and therapeutic activity schedules
• Ensures maintenance of daily progress notes and tracking of behavioral data for the use of the Clinician consistent with treatment goal objectives
• Schedules vehicles for maintenance and upkeep
• Provides supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline and termination
• Provides backup to Program Supervisors and Autism Behavioral Support Specialists (ABSS) staff when needed to stay within required ratios and in order to meet the needs of the program
• Participates in weekly supervision with the management team giving and responding to feedback to improve RTF Program Supervisor's work performance
• Ensure the residence is well-maintained in compliance with health and safety standards, and that maintenance/housekeeping issues are promptly addressed or reported to the appropriate department for quick resolution.
• Communicates with County Officials and MCOs as needed for operational/programmatic issues concerning clients
• Completes all documentation in a timely and accurate manner as set forth by the regulatory agency requirements and program requirements.
• Performs cardiopulmonary resuscitation (CPR) & crisis intervention using agency-trained protocols
• Performs other duties as assigned

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

• Bachelor's Degree required, preferably in counseling, psychology, social work, behavioral psychology, special education or other human service-related fields
• Applied Behavioral Analysis (ABA) experience required
• Three-Five years' experience working directly with special needs children/adolescents, preferably clients on the autism spectrum, in the mental health or education fields
• Experience with residential services required
• Demonstrated experience in data collection and implementation of behavioral protocols and treatment plans required

• Two years of supervisory experience required
• Demonstrated ability to work effectively as part of a team
• Successful completion of Safety-Care/Intervention training, CPR/ First Aid training, Behavior Management, Data Collection training and any other training required by the program or for specific clients' needs
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Demonstrated basic experience with Microsoft Office applications, including Word, Excel and Outlook
• Knowledge of Electronic Health Record (EHR) / Electronic Medical Record (EMR) preferred
• Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.