New

Director, Specialty Services

Mass General Brigham Medical Group, Inc.
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Oct 14, 2025
Responsible for leading operational initiatives and enhancing the overall patient and staff experience across the healthcare organization. The Director provides strategic and day-to-day oversight of clinical and non-clinical operations, with a focus on service excellence, operational efficiency, and culture transformation. This role collaborates with leaders, staff, and patients to ensure a seamless and high-quality experience that aligns with the organization's mission and performance goals. Key Responsibilities: Oversee daily operations across designated service lines or departments, ensuring effective care and service delivery. Lead initiatives to improve patient satisfaction, staff engagement, and operational outcomes. Analyze workflows and patient feedback to identify opportunities for innovation and improvement. Partner with clinical and administrative teams to optimize processes and resource utilization. Develop and manage departmental budgets aligned with strategic objectives. Monitor performance metrics related to access, quality, safety, and experience to guide decision-making. Champion a culture of continuous improvement and service excellence organization-wide. Coordinate staff training and development focused on patient-centered care and operational best practices. Serve as a key liaison among patients, staff, leadership, and external stakeholders to foster positive relationships and resolve issues. Education: Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or related field required. Master's degree preferred. Relevant experience may be considered in lieu of formal education. Experience: 5-7 years leadership experience in healthcare operations, patient experience, or service line management. 3-5 years managing multi-disciplinary teams and leading culture or experience-focused initiatives. Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.