Agriculture Field Service Lead - Colfax, Wa.

Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us!

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

"We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you."

Role Overview:

The Field Service Lead is a seasoned professional responsible for overseeing daily field operations and ensuring all equipment is properly maintained, calibrated, and ready for use. This role blends hands-on technical expertise with strong leadership and people management skills-training and mentoring technicians, coordinating schedules, and fostering collaboration with customers and sales teams. You will provide safe, efficient, and high-quality service while leading a team to keep operations running smoothly and deliver exceptional customer experiences.

A Sample of What You'll Do in this Role:

• Lead and manage all aspects of field service support, ensuring team alignment and operational excellence.

• Take out, set up, and calibrate equipment for growers in the field.

• Oversee daily maintenance of all applications and support equipment at the branch facility, including trucks, tractors, implements, and other assigned equipment.

• Move and set up tanks as needed.

• Attend product training sessions and meetings when necessary.

• Ensure correct materials and proper use of safety gear at all times.

• Resolve disputes by collaborating with salespeople and internal teams.

• Mentor and develop junior field service technicians, providing guidance on equipment setup, calibration, and maintenance best practices.

• Coordinate with branch management to prioritize service calls, equipment setups, and field operations based on customer needs and business goals.

• Serve as a primary point of contact for field operations, communicating effectively with internal teams, customers, and sales staff to align expectations and deliver outstanding service.

• Assist with planning and scheduling maintenance routines and equipment usage to maximize productivity and uptime.

• Identify and implement process improvements within field service operations to enhance efficiency and customer satisfaction.

What You Bring to the Role:

• Minimum of 5 years of experience in field service operations or a related technical role.

• Proven ability to lead teams and manage people effectively, fostering a positive and productive work environment.

• High School Diploma or equivalent.

• Forklift Driver and Driving Certification (offered on the job).

• Valid driver's license with Class A CDL or willingness to obtain one.

• Strong mechanical skills and understanding of fabrication techniques.

• Ability to operate material handling equipment, including forklift, order picker, pallet jack, and other equipment as required.

• Physical ability to repetitively bend and lift boxes and bags up to 80 lbs.

• Willingness to work overtime during busy seasons.

• Knowledge and/or experience with agricultural operations (preferred).

• Demonstrated ability to take ownership of service operations, ensuring timely completion of tasks and proactively resolving issues to minimize downtime.

What Makes You a Great Fit:

• You have a high level of integrity and maintain a professional appearance and positive attitude.

• You're punctual, prepared, and adaptable to a variety of job duties.

• You possess excellent interpersonal and communication skills, building strong relationships with customers and team members.

• You lead by example in safety, professionalism, and quality of work, setting the standard for others.

• You inspire and motivate your team, creating a culture of collaboration and continuous improvement.

Compensation and Benefits:

• The base compensation for this position ranges from $27.40 to $36.58 per hour. Please note that wages may vary depending on skills and experience.

• This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment to Diversity & Inclusion:

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry's best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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