Content Training Manager

Responsibilities

• Lead the planning, design, and implementation of training objects and documentation initiatives.
• Supervise and support the documentation and instructional design teams, ensuring content accuracy, clarity, and accessibility.
• Oversee project timelines, deliverables, and team workload to ensure timely and effective delivery.
• Partner with internal stakeholders and SMEs to remain informed of system updates, new initiatives, and emerging training needs.
• Develop and maintain training materials, presentations, and resources that are engaging and effective
• Utilize a variety of training methods and tools, such as e-learning modules, hands-on workshops, and job aids
• Review, edit, and approve training content and technical documentation prior to release.
• Promote collaboration within the broader Training and Development team to align on learning objectives and optimize content delivery methods.
• Monitor and evaluate training effectiveness, recommending updates and enhancements as needed.
• Evaluate the effectiveness of training programs through assessments, surveys, and feedback
• Continuously update and improve training materials to ensure they are current and relevant
• Stay up-to-date on new technologies, trends, and best practices in the industry
• Oversee the design, development, and delivery of training and documentation for various projects.
• Manage and guide a team of instructional designers and technical writers to ensure timely and high-quality deliverables.
• Conduct needs assessments in collaboration with subject matter experts (SMEs) to identify future training and documentation requirements.
• Review training materials and product documentation, providing constructive feedback and ensuring alignment with ECS standards and brand guidelines.
• Collaborate closely with other training team members to ensure consistency across content delivery, platforms, and learning programs.
• Develop and maintain eLearning content using tools such as Articulate 360 (Storyline, Rise) and other multimedia design programs.
• Provide support to other members of the team through peer reviews, cross-training, and mentorship.
• Demonstrate strong project management skills, ensuring multiple projects are completed on schedule and within scope.

Requirements & Qualifications

• Bachelor's degree in Business, HR, Education, Organizational Development, or related field required.
• Master's degree or equivalent preferred.
• 7+ years of related experience required.
• Certifications such as CPMT, CAPM, PMP, or similar are required.
• Valid driver's license is required if driving for, or on behalf of, any ECS subsidiary.
• Strong project-management skills.
• Detail-oriented, highly organized, and able to manage competing priorities in a dynamic environment.
• Exhibit excellent oral, written, and interpersonal communication skills.
• Proficiency in:
  • Operating Systems - Windows 10 and newer
  • MS Office Suite - Word, Excel, PowerPoint
  • Digital media creation - audio/video recording, editing, compression, and optimization
  • eLearning authoring tools - Articulate 360 or equivalent platforms