Remote New

Marketplaces - Sales Support Specialist

Franklin Energy Services
45,000 USD-55,000 USD
United States
Oct 15, 2025
As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals. We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve. Position Summary Candidate will interact with customers, sales executives, and additional company personnel to provide and process information in response to customer orders, inquiries, concerns, and requests with regard to company products and services. Franklin Energy: With over two decades in energy efficiency, demand response and technology experience, Franklin Energy designs and implements innovative, customer-focused grid optimization programs for utility, state and municipality clients nationwide and into Canada. Our expertise pinpoints goal-focused solutions for clients and their customers across residential, multifamily, small business, commercial/industrial and education markets. Franklin Energy's award-winning marketing team includes nearly 50 digital and foundational marketing experts, located throughout the Unites States. AM Conservation Group: Since 1989, AM Conservation has been the utility industry's leading provider of energy and water saving products, kits and online stores. We manufacture and distribute nearly 400 energy efficiency and water conservation products, which are custom engineered for the unique needs of the industry and carry ENERGY STAR and WaterSense certifications. AM Conservation Group's product lines include the Niagara Conservation and Simply Conserve product lines. Essential Duties and Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Process sales orders through ERP System/CRM System Set up new customers and manage customer data in ERP system/CRM System Maintain discretion of all customer information Assist customers with inquiries including pricing, stock availability, tracking orders, RMA's and general customer service information Assist sales executives with processing paperwork for bids Research carrier shipping issues and contact carriers, i.e. lost shipments, missing or damaged items in shipment, etc. Download and process orders from client EDI websites Assist with other miscellaneous tasks as assigned by sales executives Help manage the general sales email account Back up to Receptionist on incoming telephone calls Position Requirements Education High School Diploma Work Experience Experience with NetSuite or other ERP system preferred Experience with a Customer Relationship Management (CRM) system preferred 2+ years' experience in customer service required Required Skills, Knowledge and Abilities Proficient in MS Office, including Word and Excel Must be able to work independently while balancing multiple priorities in a fast-paced environment Must be a team player committed to working in a quality environment Must have excellent oral and written communication skills Strong organizational skills with attention to detail Ability to professionally interact with customers and co-workers Licenses & Certifications Valid driver's license Travel Requirements <5%. Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position. An Equal Opportunity Employer