We use cookies. Find out more about it here. By continuing to browse this site you are agreeing to our use of cookies.
#alert
Back to search results
New

Operations Lead, Customer Experience

Tesla Motors, Inc.
80,000 - 120,000 USD
paid holidays, flex time, 401(k)
United States, California, Fremont
Oct 15, 2025
What to Expect

We are seeking a driven and versatileProgram Manager with a proven background in leading high-impact initiatives focused on elevating the customer experience. In this role, you'll play a critical part in optimizing Accounts Receivable processes, refining customer feedback systems, launching customer-centric pilots, and providing agile, structured oversight across programs that connect field operations and service innovation.


What You'll Do
  • Lead the refinement of our customer surveys and scan social media platforms to capture real-time sentiment, ensuring the voice of the customer is continuously influencing strategy. Partner cross-functionally to ensure customer feedback directly informs product development and service enhancements
  • Collaborate closely with the Field teams and Business Partners to proactively manage and reduce AR, ensuring alignment with company goals and customer expectations
  • Leverage SQL and other data tools to validate reporting, surface actionable insights, and tell compelling stories through data that drive business decisions
  • Translate complex operational processes into clear, actionable documentation for field teams; ensure updates are simple to understand and implement
  • Implement structured PM practices to improve visibility, accountability, and execution across initiatives-laying the groundwork for scalable program success
  • Design and execute customer-centric pilot programs that bring together service, delivery, sales, and technical teams to create a more cohesive and seamless customer experience
  • Modernize and enhance communication channels used by the field to improve responsiveness, clarity, and efficiency

What You'll Bring
  • Strong and proven background in program management foundation with demonstrated expertise in leading customer experience initiatives
  • A flexible, agile mindset- comfortable pivoting quickly based on feedback or changingbusiness needs
  • Technical background with industry experience inCollision or Insurance are highly valued. Customer Experience is a must
  • Proven background in AI learning tools or projects, ideally with measurable business outcomes
  • Strong cross-functional collaboration skills; ability to influence without authority and build trust across departments
  • Skilled in data storytelling, using tools such as SQL, dashboards, or presentations to communicate complex ideas simply
  • Clear, confident communicator-able to tailor messages to both business partners and field teams effectively

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program
    Expected Compensation
    $80,000 - $120,000/annual salary + cash and stock awards + benefits

    Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

    Applied = 0

    (web-c549ffc9f-ww2c9)